USA1 Industries

[Getter-Done]

Originally Posted by texarback

I spoke to Randy this morning. First, he took about 30 minutes of his time to explain the situation which I truly appreciate.

First, it sounds like the bags and visors will be shipping some time in the next month or so. They received the stock that they needed to begin the build process.

Second, the door panels have issues. For 73-75 years they no longer are able to get the panels from their supplier over seas. So, they have been developing them here and hope to begin manufacturing them in North Carolina; along side all the other door panels for the later year models. The cost will be a little more but sounds like they should be a high quality replication of what came off the factory floor. I'm excited to see what they release. It sounds like they went back and forth on bringing it inhouse as they don't sell near the quantity for those year models. I'm glad they pulled the trigger.

He did say that they are just now beginning to get back to pre Covid supplies. Which is interesting. He didn't mention labor issues but did say that a machine shop in North Carolina that they use for visor parts went out of business. So, while labor may not be an issue, partners may be an issue.

Anyway, I'm going to walk back my comments from earlier. If they can communicate like that then I'll keep doing business with them.

This is good to hear.

I am only waiting on a washer bottle from them.
No where near the cost of the parts you are waiting for.

It is good that they explained the situation.

{Nothing in life is more important than the ability to communicate effectively.
Gerald R. Ford}

[texarback]

On Monday I’m calling and cancelling my order. Randy lied when we spoke. The visor and door pockets should have been here early October. He said that was a certainty. He said he would give me an update on the new door panels. Nope. That didn’t happen either.

Terrible way to do business. 2+ years of sitting on my money and that’s the best they can do. Shameful.

[TKCR]

Originally Posted by texarback

On Monday I’m calling and cancelling my order. Randy lied when we spoke. The visor and door pockets should have been here early October. He said that was a certainty. He said he would give me an update on the new door panels. Nope. That didn’t happen either.

Terrible way to do business. 2+ years of sitting on my money and that’s the best they can do. Shameful.

He’s not lying to you. He only told you what his manufacture is telling him. He can’t control what’s happening with his suppliers. The better choice would be not to “make guarantees and promises”, because something will always happen and then he’s the bad guy. Trust me, I have learned this with the belts I restore for people. I try very hard not to use certain words when giving timelines. Because every time, it comes back and bites me in the behind! I give a big time span, and then add to the end, that” I can’t control my suppliers timelines”. Too many things come into play that will blow it right out of the water.
Trust me, Randy is probably just as frustrated as you are, and all his customers. It reflects on him, so in truth he needs to stop making promises and just tell people that certain things may take an indefinite amount of time to receive. If you not ok with that then cancel the order. It’s what I have pretty much resorted to, but that doesn’t stop people from trying to get an update that I have no answer for.