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Old 05-04-2015, 03:17 PM   #1
TJ's Chevy
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Join Date: Mar 2013
Location: Southern Oregon
Posts: 10,384
Thumbs up Great service with Summit Racing.

Always been happy with their service. Quick and easy. Always email me when my shipment goes out so I can keep track of it. Just ordered my Tremic 5 speed from them and I went to check stock. Guy tells me that ALL of the manufactured tremics coming their way have been spoken for and so I ask is there any way I can get one quicker than by drop shipping so he puts me on hold. 2 minutes later he comes back with "Good news, We have 5 trannys on their way to keep in stock. I'll mark one with your name on it so when you order you can tell the order person to "back order" it instead of drop ship it. The trannys are 5 days out and it should only take 5 days to get to you." So...5 days later I receive an email saying my tranny is on its way and it should be here on or before Monday. Very happy with their service and understanding about trying to get their customer's parts to them as soon as possible where as others make you wait for weeks on end. Also a little advice...always check stock before you order those "more than likely" out of stock or "hardly ever ordered parts." Every time you order online a part they don't have in stock will more than likely be drop shipped...always check to see if back ordering will be quicker. In my case had I drop shipped a tranny I would have had to wait for the manufacturer to make one....then send it to summit racing...then send it to me...where as since they already had some coming their way...I just had to wait for those to get there then get sent out to me..all because of good customer service.
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