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08-10-2011, 09:37 AM
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#1 |
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Registered User
Join Date: Jan 2011
Location: Austin, TX
Posts: 632
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Brothers Service?
Does everyone generally have a good experience with Brothers? I ordered new suspension rubber and sway bars on 7/25 and still hadn't gotten a shipment notification. So I called and they said the sway bars would take another two weeks, disappointing, but what can you do. The CS rep said she would get the rubber shipped as I need it to re assemble my front end and trailing arms.
That was Friday, I checked today and it is still showing as in progress. It has been a long time since I have ordered from them, is this typical nowadays?
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www.tomthetruck.blogspot.com <-- Aka build thread. |
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08-10-2011, 10:01 AM
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#2 |
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Registered User
Join Date: Oct 2009
Location: canton ga
Posts: 12,729
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Re: Brothers Service?
Awhile back they sent me a sale flyer and I placed my one and only order .Everything I ordered was on back order and took forever to get it all. I have not used them since as everytime I call to see if what I need is in stock before ordering they have not had whatever I was looking for in stock. Whoever you order from call first before you order to confirm its in stock especially if you need it quickly.
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08-10-2011, 10:08 AM
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#3 |
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Registered User
Join Date: Mar 2010
Location: Downtown
Posts: 573
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Re: Brothers Service?
^same here, seems like they dont care to inform their customers of backordered items, or anything important really..
I'll hand my money over elsewhere. |
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08-10-2011, 10:18 AM
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#4 |
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Moderator
 
Join Date: May 2007
Location: Southern Cal
Posts: 19,978
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Re: Brothers Service?
Take a look here: http://67-72chevytrucks.com/vboard/s...d.php?t=478534
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1972 C/10 Cheyenne Super SWB. Restored, loaded, slammed. 1968 C/10 50th Anniversary LWB. Unrestored, stock, daily driver/work truck. RIP ElJay RIP 67ChevyRedneck RIP Grumpy Old Man |
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08-10-2011, 10:20 AM
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#5 |
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Registered User
Join Date: Jul 2008
Location: Colorado
Posts: 484
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Re: Brothers Service?
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08-10-2011, 10:29 AM
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#6 |
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So,, what else you got???
 
Join Date: May 2010
Location: Jackson, Mo
Posts: 18,637
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Re: Brothers Service?
I was not happy with the ONE experience I had with them.
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08-10-2011, 10:41 AM
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#7 |
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Grandpa in the rustmobile...
Join Date: Nov 2008
Location: Spokane WA/Viola TN
Posts: 11,422
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Re: Brothers Service?
ECE has GREAT customer service..just sayin
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John Goose-1968 C10 355,9.32-1CR, Vortec Heads ,262 voodoo, 3.73:1 3OTT (HS ride/beater/farm truck) http://67-72chevytrucks.com/vboard/s...d.php?t=317684 Grams 53-1953 Chevrolet Belair http://67-72chevytrucks.com/vboard/s...=1#post4327784 1969 Chevy C10 Shortbed 4.5/6?" Frame off resto http://67-72chevytrucks.com/vboard/s...d.php?t=548136 1999 Toyota Tacoma 4x4 |
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08-10-2011, 11:03 AM
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#8 |
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Its a Truck Thing......
Join Date: Dec 2004
Location: Sierra Vista, Arizona
Posts: 3,158
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Re: Brothers Service?
Lots of bad stuff on their customer service floating around here.....
Smitty
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71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 71 C20 Longhorn/Ole Yellor 69 C30 Former Motor Home, Flat Bed time |
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08-10-2011, 11:57 AM
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#9 |
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Registered User
Join Date: Jan 2011
Location: Austin, TX
Posts: 632
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Re: Brothers Service?
Well that sucks. It has been 7+ years since I had ordered from them, I just assumed it was still good or I didn't notice how bad it was last time. Guess I'll be crossing them off my vendor list.
On the other hand, I emailed ChevyDuty about an RMA I sent in in 2003, they said the credit still showed and would be happy to apply it to my next order. I myself had totally forgotten about it, and just happened to stumble on an old receipt. I can't wait to give them my business now.
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www.tomthetruck.blogspot.com <-- Aka build thread. |
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08-10-2011, 11:57 AM
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#10 | |
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Registered User
Join Date: Jan 2011
Location: Austin, TX
Posts: 632
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Re: Brothers Service?
Quote:
I just called ECE, I'm moving my business over to them. For the record, Stan at ECE says the rear sway bar is overkill and makes it too stiff. (I ordered the handling kit from brothers, with front and rear).
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www.tomthetruck.blogspot.com <-- Aka build thread. Last edited by Tmwoodall; 08-10-2011 at 12:01 PM. Reason: Called ECE |
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08-10-2011, 02:33 PM
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#11 |
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Registered User
Join Date: Jul 2000
Location: Corona, CA
Posts: 310
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Re: Brothers Service?
Tmwoodall, PM sent.
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1967 Chevy Short/Fleet 1969 Chevy Short/Step 2004.5 Dodge 2500 4x4 Cummins 6spd |
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08-10-2011, 02:44 PM
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#12 |
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Registered User
Join Date: Mar 2001
Location: Paradise TX USA
Posts: 1,200
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Re: Brothers Service?
I ordered from Brother's once, several years ago. It took about a month to get my parts, and very poor customer service when I called them.
On the other hand when I order from ECE, my parts usually arrive within a couple of days, and their customer svc is excellent.
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"Negative people always seem to have a problem for every solution" |
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08-10-2011, 04:42 PM
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#13 |
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Registered User
Join Date: Jul 2000
Location: Corona, CA
Posts: 310
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Re: Brothers Service?
I apologize to anyone who has had a less than satisfactory experience with Brothers. If you would like to discuss the issue further, I can be reached at "john@brotherstrucks.com", 800-977-2767 or just PM me.
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1967 Chevy Short/Fleet 1969 Chevy Short/Step 2004.5 Dodge 2500 4x4 Cummins 6spd |
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08-10-2011, 04:55 PM
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#14 |
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Senior Member
 
Join Date: Feb 2011
Location: Corona, CA
Posts: 1,820
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Re: Brothers Service?
I had a poor experience as well, awhile back. I returned the item without a problem, but I will not do business there again.
Great advertising in alot of Mags, nice looking showroom, kool Truck show, but they seem to drop the ball in the Most important area; Customer service. My 2 cents...
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MusicMan70 1961 GMC Suburban |
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08-10-2011, 05:13 PM
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#15 |
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Registered User
Join Date: Aug 2008
Location: North GA
Posts: 400
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Re: Brothers Service?
GMC Pauls out of Rockville IN, great customer service. I ordered a new door skin and some door hinge pins for my 72 on Sunday and it all showed up today! Paul will definitely get my business again.
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"Some of my finest hours have been spent on my back veranda, smoking hemp and observing as far as my eye can see." - Thomas Jefferson 72 C10 SWB "Work in Progress" |
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08-10-2011, 05:20 PM
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#16 | |
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Registered User
Join Date: May 2011
Location: mich
Posts: 654
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Re: Brothers Service?
Quote:
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08-10-2011, 06:07 PM
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#17 |
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Registered User
Join Date: Jan 2011
Location: Lynn Haven Florida
Posts: 1,019
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Re: Brothers Service?
i can't say anything for the rest of the customer servce people at brothers, but Tim is top of the line at brothers spent about $2000 with them and the quality of products were good except for one thing and he always kept me updated on back ordered stuff, dealt with one other person beside tim and the guy screwed the order up and brothers is starting to sell more stuff made in the USA...I'll stick with brothers, Call and ask for Tim if you order from them. I ordered 2 things from classic my floor mats took over a month to get and the oil pressure gauge i ordered broke after 1 use they sent me a new one but its not much better.......just my 2 cents
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08-10-2011, 06:44 PM
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#18 | ||||
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"I ain't nobody, dork."
Join Date: Sep 2007
Location: Whidbey Island, Washington
Posts: 8,921
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Re: Brothers Service?
So you guys gonna keep diggin' this hole? Or did some of you contact John at his request in this thread.
Gary
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'cuz chicks dig scars... My 1972 GMC 1500 Super Custom (Creeping Death) "long term" build thread. The Rebuild of Creeping Death after the wreck Quote:
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08-10-2011, 06:47 PM
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#19 |
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Champagne Taste on Beer Budget
Join Date: Dec 2008
Location: High Ridge, Missouri
Posts: 2,190
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Re: Brothers Service?
Give them a chance.
I know a lot of you guys have had problems in the past. But it looks like John from Brothers trucks is trying to communicate with you guys and make things right. And I agree, customer service is a HUGE deal and should be treated with the utmost respect.
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Coming Soon: Project 1970 Country Truck |
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08-10-2011, 07:20 PM
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#20 |
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Junior Member
Join Date: Jul 2002
Location: Scottsdale, AZ
Posts: 1,695
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Re: Brothers Service?
I have to give 'props' to Brothers.
They helped my wife pick out the correct Cheyenne Super (houndstooth) seat cover she bought me for Christmas one year. She had a great experience - and we know how hard wives are to please! Also I got a bad aftermarket radio from them one time. I called and a replacement was sent immediately. I don't doubt some have had a bad experience. It's just human nature that those are the people who have a lot to say.
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"I was patina when patina wasn't cool." 1973 Cheyenne SWB Gold White Fleetsides/Saddle |
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08-10-2011, 07:48 PM
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#21 |
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Registered User
Join Date: Feb 2009
Location: A****er, CA
Posts: 5,594
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Re: Brothers Service?
For what it's worth, I've been dealing with John@Brothers for about 6 years now, I can honestly say that he's a stand up hard working individual, and I believe him when he says, that he will attempt to help remedy unhappy customers with their purchases, or answer questions.
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C/10 Rene 1966 Short Fleet "The Hag" 1967 CST Short Fleet "Dark Poly" 1971 Short Fleet 1970 Jimmy Custom 2 WD "Golden Ticket" 1972 Blazer 2 WD "Retro Blaze" |
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08-10-2011, 08:19 PM
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#22 |
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Registered User
Join Date: Feb 2010
Location: salem oregon
Posts: 225
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Re: Brothers Service?
i too have had problems with timely deliveries. i read the above comments, and can only say that there are many, and that at some point they should not try so hard to make things right in the second place, but rather in the first place. as i recall, last order was for a throttle cable, and i was down a long time waiting, but maybe it just seemed that way? just the same, it's always better to fix the hole in the boat then to keep bailing out water!
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In the words of my favorite poet, singer/songwriter (Paul Thorn)  :"What ever you believe, you might be wrong"
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08-10-2011, 08:57 PM
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#23 | |
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Registered User
Join Date: May 2011
Location: mich
Posts: 654
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Re: Brothers Service?
Quote:
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08-10-2011, 09:09 PM
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#24 |
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Registered User
Join Date: Aug 2008
Location: North GA
Posts: 400
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Re: Brothers Service?
Everyone should be able to share their experiences with different vendors out there. If I was a vendor I would want to know what my customers thought of their experience doing business with me. I would take any negative feedback I got and use it to better my business. In John's defense it sounds like he wants to do what it takes to keep his customers happy.
__________________
"Some of my finest hours have been spent on my back veranda, smoking hemp and observing as far as my eye can see." - Thomas Jefferson 72 C10 SWB "Work in Progress" |
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08-10-2011, 09:40 PM
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#25 |
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Registered User
Join Date: Sep 2005
Location: Canton North carolina
Posts: 3,075
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Re: Brothers Service?
John I have sent you two emails abut a recent order and have yet to receive a reply. Please call me at 828 283 3711 or at least pm please, thank you Harold
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67 blue step side- bb 68 gold and white swb cst anniversary 68 custom swb hot rod Ls swap 69 swb cst 6 cylinder/ overdrive 69 black/black cst bb swb 70 orange and white cst Canada built truck swb bb 71 black and white super swb bb 71 red and white super swb 72 green and white super swb 4x4 62 nova wagon 400 series Ls swapped 68 Camaro 327/4 speed- 1 owner, original paint 66 Volkswagen bettle 69 auto stick Volkswagen Beetle |
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