When will we learn ;) CPP strikes again

[VA72C10]

Just wanted to put my 2 cents in. Ordered a bunch of parts from them.

The Good:

Had great prices on ebay and they price matched them all
Even price matched an ebay guy on custom lokar style pedals
Got a majority of the parts in within 8 days from Cali to VA
Parts that arrived in good shape and good quality
Have done several other orders recently with no issues and always good pricing and products

The Bad:

Told when I ordered that all parts were in stock and would be shipping out in 3-4 days
Called and emailed to check on parts with no response
However, when I got the box they hadn't included the main boxes (drop kit with spindles/brakes/ball joints/tie rod ends, etc.)
Parts are backordered. Told it will be 5-7 days and then 5-7 days for shipping. That is 10-14 business days so 2-3 weeks.
Asked if they would expedite shipping and they will not.


I would cancel the order but I got a really good deal on everything so I'll wait it out. Plus, we're past show season here so I don't need to hurry....it's just frustrating because I was told the parts were in stock and would ship...and I am ready for the parts and it will set me back a week or two in progress. Could have been much worse if I was on a set deadline.

Just a heads up for everyone....In the end, I will order from them again because the parts have all been nice and the prices have been hard to beat.
Called to follow up and

[Tater]

If it were me I would cancel the order and get the parts from a company that knows the meaning of customer service.I'm more than happy to spend a few more bucks with a company that has good customer service.

The funny thing about your post is that you have a complaint about them,but say you'll order from them again

[VA72C10]

I just posted this up because some new members might not be aware of their reputation for poor customer service. If I were in a hurry, I wouldn't have dealt with them, but since I have time, the budget was more important to me. I spent a little over 1000 and saved about 300-500 total over what I have found these products for online at other dealers. I have ordered several parts out of their ebay store with no issue other than delays in getting the product as well. No product issues or quality issues and price has always been excellent.

If I would have paid their catalog price and/or there was another dealer close to me where I could pick up the product for a similar price, I would have....but I paid hundreds less than their catalog price and have no dealer near me.

[lolife99]

I don't like being lied to.

That's what CPP does on a daily basis.

Get your order,... hold you hostage.

I'll spend my money elsewhere.

[70k52wd]

No amount of savings is worth that type of service. You couldn't pay me to use them. And to keep using them keeps them in business, which allows them to continue there horrible reputation.
Have you called ECE and challenged them to price match. Even if they come in a few bucks more, those are the people to keep in business.

[leddzepp]

I would buy from CPP again, and plan on doing so very soon.

If you are local, they are great to deal with.

Judging by the responses on this forum, I would not buy from them if I was having something shipped. If I lived near ECE, I would try them out. But since I live in So. Cali, I would get charged for both shipping AND tax.

[VA72C10]

Originally Posted by 70k52wd

No amount of savings is worth that type of service. You couldn't pay me to use them. And to keep using them keeps them in business, which allows them to continue there horrible reputation.
Have you called ECE and challenged them to price match. Even if they come in a few bucks more, those are the people to keep in business.

I wish I could stand on principal but at this point they have my money. You are right though....next time I will call ECE and give them a chance to earn my business by matching the price. If it was within 25-$50 I would have gone with them. Always been happy with their product AND service. Should have thought about that this time...but I've had decent customer service with CPP up to this point and really I'm not up against a deadline. I have a hundred other little things I can do while I wait for the front end stuff to arrive.

[71meangreenc10]

Not just no, but HECK NO,,I wouldnt care if they shared the same lot with me, CPP will never get anymore of my money. It would be nice of some of these companies would just go under.......

Smitty

[VA72C10]

Update:

Got everything else in today. Three weeks after I got the other parts and a full month since I placed the order. Glad I wasn't in a rush
Packaging was excellent as usual. All parts look to be there. Only small problem was they sent black vs polished adjustable tie rod sleeves. Everything else looks to be there and nice parts as usual.

I'll let you know how they handle the tie rod sleeves.

[lolife99]

A month is too long to wait. Period.

Do you think they would wait a month for you to pay them?

And guess what,... they still got something wrong.
They think they can send you "what they have",... and you will settle for it,... because you are tired of waiting.
Worthless company. Worthless.

[Rochlow]

Glad I found this thread. I was going to order an auto tilt column from them.

[lolife99]

Originally Posted by Rochlow

Glad I found this thread. I was going to order an auto tilt column from them.

Check out the Review Board Section.
You'll find a few more un-satisfied customers.

Rochlow,... if you need a great auto/tilt column,... look up board member "KevsClassics".

(sorry for the hijack,...)

[ripdog28]

I live in So Cal and still do not order from CPP. I use EVE, Performance online... They do not care about customers IMO.

[leddzepp]

Originally Posted by ripdog28

I live in So Cal and still do not order from CPP. I use EVE, Performance online... They do not care about customers IMO.

Have you ever gone in the shop? Every time I go in there, I have zero problems and great help.

[OARNGESI]

Ive placed probally 4 or 5 orders with them in the last year and a half and never had a issue except when they shipped my front end rebuild kit it was missing my lower ball joints but they came in three days later with a letter i must be really lucky

[VA72C10]

Final update from me. received the polished tie rod adjusters and they're not asking me to return the others so I will be able to sell those. Will make up for some of my time lost.

[green68]

i have spent many $ with ECE with no issues. Why talk to operators when you can talk to THE operator. The quality of their parts and service has no match for our trucks.

[stsalvage]

well the best thing to all of you that order out side of calif why don't you ask one of are members to go in and check and see if all the parts are there do a will call on all the parts mabey flip the member 20.00 for his time and you get everything and your on the phone with him least he will see everything your getting and if they mess up he's with in arm reach of there chicken necks to be choked

[ewoody625]

I had good luck with CPP. I ordered a suspension kit from them, yeah shipping was a few days longer than they told me and they charged me more for shipping than I was quoted, but one call and they refunded me the differece off the kit. I was pleased with the product and it was a great price. Tech support was great too.

[Camaro_nut2001]

Are we talking about the CPP that is one of our vendor's? If so, Jeff on here said to PM, Call or Email him if we ever needed anything. I bought his booster assembly and I dealt with him only and not only did I get Great service but I got honesty too. I will buy from him again. Also, John @Brothers is a super nice vendor that also helped me alot. JM2C

[ripdog28]

The thing about CPP is they are hit or miss. I have ordered from ECE and others and if there is a problem, they call. CPP can go weeks with no call then you get one saying, "Not in stock." I have had no problem with their items, just there shipping.

[kev2809]

i just ordered some spindles and had them at my door within a week. jeff was cool as hell too. I would buy from them again