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Old 11-29-2007, 05:08 PM   #1
StepinNJ
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Truckcustomizers.com a no-no

I placed an order through these people on 11/21/07 and was told the item was in stock and would ship same day. Got an email and tracking number confirming this as well. Delivery date of 11/23/07 as per them and Fedex. No delivery. No answer to emails or messages left with Cust Svc. Finally told by them that Fedex lost the shipment. Fedex says they never made the pick up. On 11/26/07 I was told that Fedex still screwed up but that they will ship another one out. Told it shipped 11/26/07 and was given a tracking number again. Today I check with Fedex and again they do not have the package. They stated if it was their fault they would have issued a claim and done a search, but one was never requested by vendor. They got my money and I got nothin but aggravation so far. FYI
Dave
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Old 12-01-2007, 03:10 PM   #2
BACKYARD88
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Re: Truckcustomizers.com a no-no

That sucks man. Keep us updated.
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Old 12-03-2007, 10:44 PM   #3
blink32
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Re: Truckcustomizers.com a no-no

That place would appear to be a straight drop ship "company". I've been all over Southington and never heard of it before.
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Old 12-16-2007, 08:33 AM   #4
StepinNJ
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Re: Truckcustomizers.com a no-no

Got my part finally. They still blame Fedex for the screw up but when the package came I could tell it was relabeled by them not Fedex. So it didn't get lost, just never sent. Then I get a nasty voicemail from the manager after I sent an email complaining no one returned my calls ever. They said they returned every one of my calls but they didn't. Anyway, I'm done with them for good.
Dave
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Old 12-16-2007, 11:17 AM   #5
BACKYARD88
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Re: Truckcustomizers.com a no-no

Well, atleast you got your stuff.
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Old 12-16-2007, 02:45 PM   #6
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Re: Truckcustomizers.com a no-no

Sounds like they tried to feed you BS

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