Problems with GMC Pauls? - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Hawker7 · 05-08-2009, 06:56 AM

Has anyone had any issues with GMC Pauls lately? I placed a $700 order from them on Sunday April 26th and got some of the order a few days later. Of course the stuff I really needed I was told was being shipped from CA. I was told it shipped April 29th, so I expected the shipment this past Monday. When nothing arrived I got concerned that it might have been delivered to some other place, or maybe was lost. I emailed asking for a tracking number on Tuesday and was told I would get one later in the afternoon. Well, I never got a response back, and have emailed every day since then, and I have gotten no response. Has anyone else had issues like this? I have ordered in the past and had decent service, but now I’m questioning if I will order from them again.

chuckmc8 · 05-08-2009, 07:07 AM

I have had good results with GMCPAUL

DZL1 · 05-08-2009, 07:11 AM

I only ordered from them once, with no issues. Try calling and speaking to someone. Hope your stuff arrives.

DZL1.

63 & 64 Bowties · 05-08-2009, 07:11 AM

I had almost the same experience with them. I think CA shipping is just slow to our part of the country. He really has no control over it. GMC Paul is a stand-up guy. You'll get your parts. Hope this makes you feel a little better.

Hawker7 · 05-08-2009, 07:16 AM

Quote:

Originally Posted by DZL1

I only ordered from them once, with no issues. Try calling and speaking to someone. Hope your stuff arrives.

DZL1.

I would call, but they don't have a phone number posted, and also say on the website everything is online based. Curious they seem to be one of the only vendors with his PM disabled. Maybe the stuff will be here today in time for the weekend. I can hope atleast.

my67chevytruck · 05-08-2009, 07:16 AM

I agree with 63 &64 bowties. I have dealt with GMCpauls on a couple of occasions. the shipping is slower from the CA warehouse. The email response seems to be slower, probably because they are inundated with emails. I picked up the phone and had all the info i needed in a matter of a couple of minutes. I WOULD NOT hesitate ordering from GMCPAULS again.

c10crazy · 05-08-2009, 07:17 AM

Your order shipped on the 29th from California and you expected it to arrive 5 days later on the east coast??? Maybe that's possible but I would expect closer to 10 business days. Let us know how it works out!

my67chevytruck · 05-08-2009, 07:18 AM

Quote:

Originally Posted by Hawker7

I would call, but they don't have a phone number posted, and also say on the website everything is online based. Curious they seem to be one of the only vendors with his PM disabled. Maybe the stuff will be here today in time for the weekend. I can hope atleast.

heres the info. if you click on services on the website this info should show...

Phone-(765)569-2906 / Fax-(773)-442-0103
505 Adams Drive, Rockville, IN, 47872
Email- robbinspd1199@yahoo.com

Hawker7 · 05-08-2009, 07:26 AM

Quote:

Originally Posted by c10crazy

Your order shipped on the 29th from California and you expected it to arrive 5 days later on the east coast??? Maybe that's possible but I would expect closer to 10 business days. Let us know how it works out!

Honestly I ship all the time to the West coast and 99 percent of what I ship from USPS or UPS gets there in 5 days. I have never had anything take 10 days to here or there.

Hawker7 · 05-08-2009, 07:26 AM

Quote:

Originally Posted by my67chevytruck

heres the info. if you click on services on the website this info should show...

Phone-(765)569-2906 / Fax-(773)-442-0103
505 Adams Drive, Rockville, IN, 47872
Email- robbinspd1199@yahoo.com

Thanks for the number. I will give them a call.

lilred67 · 05-08-2009, 07:31 AM

no problems. i have made numerous orders from them and will make many more.......great parts and service........

**special-K** · 05-08-2009, 08:01 AM

Quote:

Originally Posted by c10crazy

Your order shipped on the 29th from California and you expected it to arrive 5 days later on the east coast??? Maybe that's possible but I would expect closer to 10 business days. Let us know how it works out!

I typically recieve west coast parcel delivery in 5 days or less.They use jet planes these days,you know?

**70cst** · 05-08-2009, 08:12 AM

I have purchased from GMCPauls w/o any issues.

BigDaddyDave · 05-08-2009, 08:31 AM

I will never use a company that will not answer a phone. I have never bought from GMC Paul's and now that they only take orders by e-mail, i never will.

69chevybmx · 05-08-2009, 09:14 AM

I have ordered a few items from them and had no issues. Good prices and had my product on my doorstep the next morning.

Quote:

Originally Posted by BigDaddyDave

I will never use a company that will not answer a phone. I have never bought from GMC Paul's and now that they only take orders by e-mail, i never will.

I don't think he stated they wouldn't answer the phone, he just didn't have the phone number. Their ordering is internet based but then again, the majority of businesses are going that route now.

**fine69** · 05-08-2009, 09:54 AM

Directly from GMCPauls homepage,

Due to the fact that less than 2% of sales & correspondence was by phone, we now offer only online ordering & correspondence.

Then right below it this,
GMCPaul's Truck Parts Striving to meet all of your GMC & CHEVY Truck Parts Needs. We carry new parts for your 1947-Current GMC / Chevrolet Truck. Looking to restore your truck or needing parts for that daily driver stop on in and let us try to fill your shopping list. We Drive, Restore, and Work on GMC & Chevy Trucks Exclusively, so if you have a parts need or truck related question give us a ring we will be glad to help.

So i can call if i need help??? But i can't order????

And then the last part....
We accept Visa & MasterCard By Phone as well as through our online catalog which is protected by the leader in online protection VeriSign. We have also fully integrated Pay-Pal into our checkout system for those wishing to use this method to pay with Visa, Mastercard, Discover, E-Check, etc.....

Can't take orders on phone??? But we can accept payment by phone???

In my personal experience i have had issues getting ahold of Paul by phone. Since he started the business his phone service sucks. Always an excuse as to why.

I quit bothering ordering from him 5 or 6 YEARS ago for this reason.

One heck of a nice guy. And he knows his parts. I like the guy. But i will spend my money elsewhere.

If less than 2% of his orders were by phone then they should have answered them more. This is not the first time someone has posted a thread about the same issue.

Do a search.

I am not trying to bash GMCPauls. But this board is about being real. Just stating the truth.

tphsmith · 05-08-2009, 09:58 AM

YES I have had a BURN from GMC PAULS and will never ever not even tell anyone he sells parts. plus from the burn it reflected on me here and, YES I use to play the $25.00 a year here for maybe 3 years in a row, but not after the responce I recieved as a PM from no name mentioned, but I lost alot of respect after how the Issue I had was delt to me from a monitor here......

thanks for the memories...

**FRENCHBLUE72** · 05-08-2009, 10:04 AM

I have never ordered from them I always use wes at classic heartbeat he is close and I always get my parts with in a week and if I have a problem I call hime and he anwsers the phone or calls me right back..

Hawker7 · 05-08-2009, 10:06 AM

Well, I just got a reply back from them. Was told they got sick, and were out until today. Also was told that the package may have been lost and they will check to see when a new one was shipped out. We'll see what happens.

rscam · 05-08-2009, 01:48 PM

I had some bad luck with a broken window regulator that they wouldn't replace because they said it had to be installed by a GM certified tech or If I could prove that I installed it per a GM service manual. I blew a gasket when I heard that. I got no response. So I left them a bad review on the vendor board. Whalla I got action then. In the end I got it replaced but I had to send the broke one back so they could inspect it. I too didn't like some of the comment I got on this board about the way things were handled. The loyal GMCpaul crowd will defend them to no end.

big_al_71 · 05-08-2009, 03:38 PM

I have never bought from them but I have clearly seen too many people say that they are great & Early classics people as well.
Good luck to you I am sure that you will get your parts sooner or later but I do understand your frustration..

***Liz*** · 05-08-2009, 04:29 PM

Quote:

Originally Posted by tphsmith

YES I have had a BURN from GMC PAULS and will never ever not even tell anyone he sells parts. plus from the burn it reflected on me here and, YES I use to play the $25.00 a year here for maybe 3 years in a row, but not after the responce I recieved as a PM from no name mentioned, but I lost alot of respect after how the Issue I had was delt to me from a monitor here......

thanks for the memories...

Sorry but when folks cuss at me in PM they generally don't have me jumping through hoops to help them. I did however ask you to calmly explain the issue of a missing discount, so I could help you fix the problem. You see.. I too recall the PM, as a matter of fact I just reread it to be sure I was not thinking of someone else. If you do not wish to subscribe to sell parts, thats your choice.. Do not even try to act as if we did you wrong, when you demanded help cussing etc.
thank you too for the memories... that chip on your shoulder is hard to forget

To the OP ~ I will try to call and email this weekend as well. I myself have never had an issue with Paul, but I do know some have. As far as I am aware, all of the issues were resolved. PM me if you do not hear from me over the weekend.

Liz

Hawker7 · 05-08-2009, 04:37 PM

I was given a tracking number for some of the parts and I should get those next week. The other parts will ship out on Monday, so I may get them towards the end of next week as well. Hopefully all will work out in the end. Three weeks is a long time to wait for some parts you really want, but what can you do.

**70cst** · 05-08-2009, 04:50 PM

Just remember no one has a perfect business...which means there are no perfect sellers and there are no perfect buyers. In my old age I have learned that patience and kind words will get more things resolved then a bucket of castor oil.
When your feeling down with a transaction...always remember "James Blanton aka "tex parts 67-72" and Partner" Now that will give a person areason to go off the deep end. JMHO

**Phuloi68** · 05-10-2009, 10:19 AM

Not that it matters much in this situation, but I recently had 2 issues sending items to Calif from Indiana thru the Post Office using priority mail.
One Item took 2 weeks and another item took 5 weeks
Both times I was told the Van Nuys distribution center was all messed up.
And now they are going to raise stamps 2 cents.
gotta wonder.................

05-08-2009, 06:56 AM	#1
Hawker7 Registered User Join Date: Jan 2008 Location: Raleigh, NC Posts: 321	Problems with GMC Pauls? Has anyone had any issues with GMC Pauls lately? I placed a $700 order from them on Sunday April 26th and got some of the order a few days later. Of course the stuff I really needed I was told was being shipped from CA. I was told it shipped April 29th, so I expected the shipment this past Monday. When nothing arrived I got concerned that it might have been delivered to some other place, or maybe was lost. I emailed asking for a tracking number on Tuesday and was told I would get one later in the afternoon. Well, I never got a response back, and have emailed every day since then, and I have gotten no response. Has anyone else had issues like this? I have ordered in the past and had decent service, but now I’m questioning if I will order from them again.

05-08-2009, 07:07 AM	#2
chuckmc8 It's alsways something..... Join Date: Nov 2008 Location: Douglasville GA Posts: 1,171	Re: Problems with GMC Pauls? I have had good results with GMCPAUL Last edited by chuckmc8; 05-08-2009 at 07:10 AM.

05-08-2009, 07:11 AM	#3
DZL1 One day..... Join Date: Aug 2008 Location: Ocala, FL. Posts: 701	Re: Problems with GMC Pauls? I only ordered from them once, with no issues. Try calling and speaking to someone. Hope your stuff arrives. DZL1.

05-08-2009, 07:11 AM	#4
63 & 64 Bowties and a few others Join Date: Jun 2007 Location: Blue Ridge Mountains of VA Posts: 5,638	Re: Problems with GMC Pauls? I had almost the same experience with them. I think CA shipping is just slow to our part of the country. He really has no control over it. GMC Paul is a stand-up guy. You'll get your parts. Hope this makes you feel a little better. __________________ Bill US Army Vet -193rd Infantry BlueRidgeMuscleCars.com “The greatness of a nation and its moral progress can be judged by the way its animals are treated” Gandhi

05-08-2009, 07:16 AM	#6
my67chevytruck Under Construction Join Date: Oct 2007 Location: Midlothian,TX (DFW) Posts: 4,555	Re: Problems with GMC Pauls? I agree with 63 &64 bowties. I have dealt with GMCpauls on a couple of occasions. the shipping is slower from the CA warehouse. The email response seems to be slower, probably because they are inundated with emails. I picked up the phone and had all the info i needed in a matter of a couple of minutes. I WOULD NOT hesitate ordering from GMCPAULS again. __________________ Heath subscribe to the board here: http://67-72chevytrucks.com/vboard/payments.php http://67-72chevytrucks.com/vboard/s...d.php?t=157669 FAQ how to's 1956 Chevy Apache 1967 C10 SWB FleetSide (under construction) 1969 K10 SWB FleetSide (Future Build) 1972 C10 SWB Stepside (Future Build) 56 chevy truck : http://www.cardomain.com/ride/2955823/1 67 truck build: http://www.67-72chevytrucks.com/vboard/showthread.php?t=281357/1 69 k10: http://67-72chevytrucks.com/vboard/s...d.php?t=389470

05-08-2009, 07:17 AM	#7
c10crazy Like a Rock! Join Date: May 2002 Location: USA Posts: 1,092	Re: Problems with GMC Pauls? Your order shipped on the 29th from California and you expected it to arrive 5 days later on the east coast??? Maybe that's possible but I would expect closer to 10 business days. Let us know how it works out! __________________ 69 LWB Runs great - work in progress Mess with me and you mess with the whole trailer park!

05-08-2009, 07:31 AM	#11
lilred67 Senior Member Join Date: Mar 2005 Location: weatherford,texas Posts: 1,003	Re: Problems with GMC Pauls? no problems. i have made numerous orders from them and will make many more.......great parts and service........

05-08-2009, 08:12 AM	#13
70cst Senior Member Join Date: Feb 2001 Location: New Madison, Ohio Posts: 21,339	Re: Problems with GMC Pauls? I have purchased from GMCPauls w/o any issues. __________________ A husband can be right...or...A husband can be happy. 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder!

05-08-2009, 08:31 AM	#14
BigDaddyDave RIP BigDaddyDave ~7-23-09~ You will be missed~ Join Date: Aug 2007 Location: Concord NC Posts: 1,361	Re: Problems with GMC Pauls? I will never use a company that will not answer a phone. I have never bought from GMC Paul's and now that they only take orders by e-mail, i never will. __________________ BigDaddyDave's Truck: http://www.flickr.com/photos/daves71chevy/ \| See it in Action!

05-08-2009, 09:54 AM	#16
fine69 Senior Member Join Date: Dec 1999 Location: Urbana,Ohio,USA Posts: 4,618	Re: Problems with GMC Pauls? Directly from GMCPauls homepage, Due to the fact that less than 2% of sales & correspondence was by phone, we now offer only online ordering & correspondence. Then right below it this, GMCPaul's Truck Parts Striving to meet all of your GMC & CHEVY Truck Parts Needs. We carry new parts for your 1947-Current GMC / Chevrolet Truck. Looking to restore your truck or needing parts for that daily driver stop on in and let us try to fill your shopping list. We Drive, Restore, and Work on GMC & Chevy Trucks Exclusively, so if you have a parts need or truck related question give us a ring we will be glad to help. So i can call if i need help??? But i can't order???? And then the last part.... We accept Visa & MasterCard By Phone as well as through our online catalog which is protected by the leader in online protection VeriSign. We have also fully integrated Pay-Pal into our checkout system for those wishing to use this method to pay with Visa, Mastercard, Discover, E-Check, etc..... Can't take orders on phone??? But we can accept payment by phone??? In my personal experience i have had issues getting ahold of Paul by phone. Since he started the business his phone service sucks. Always an excuse as to why. I quit bothering ordering from him 5 or 6 YEARS ago for this reason. One heck of a nice guy. And he knows his parts. I like the guy. But i will spend my money elsewhere. If less than 2% of his orders were by phone then they should have answered them more. This is not the first time someone has posted a thread about the same issue. Do a search. I am not trying to bash GMCPauls. But this board is about being real. Just stating the truth. __________________ 2008 Chevy HHR 1/2 panel. 1949 Chevy Panel truck(just sittin, waiting) Board member #6 Last edited by fine69; 05-08-2009 at 09:58 AM.

05-08-2009, 09:58 AM	#17
tphsmith still buypickupparts Join Date: Sep 2003 Location: charlotte Posts: 637	Re: Problems with GMC Pauls? YES I have had a BURN from GMC PAULS and will never ever not even tell anyone he sells parts. plus from the burn it reflected on me here and, YES I use to play the $25.00 a year here for maybe 3 years in a row, but not after the responce I recieved as a PM from no name mentioned, but I lost alot of respect after how the Issue I had was delt to me from a monitor here...... thanks for the memories... __________________ Its Gonna be a Great Day, I woke up this Morning. 72 SWB Fleetside freshly painted. putting a 94 LT1 with 700R4 tranny lowered 4 in the front 6 in the back 81 chevy half ton 350 89 Silverado 4x4 going ta church truck

05-08-2009, 10:04 AM	#18
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,590	Re: Problems with GMC Pauls? I have never ordered from them I always use wes at classic heartbeat he is close and I always get my parts with in a week and if I have a problem I call hime and he anwsers the phone or calls me right back.. __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..

05-08-2009, 10:06 AM	#19
Hawker7 Registered User Join Date: Jan 2008 Location: Raleigh, NC Posts: 321	Re: Problems with GMC Pauls? Well, I just got a reply back from them. Was told they got sick, and were out until today. Also was told that the package may have been lost and they will check to see when a new one was shipped out. We'll see what happens.

05-08-2009, 01:48 PM	#20
rscam Registered User Join Date: Nov 2005 Location: Monroe,Georgia Posts: 313	Re: Problems with GMC Pauls? I had some bad luck with a broken window regulator that they wouldn't replace because they said it had to be installed by a GM certified tech or If I could prove that I installed it per a GM service manual. I blew a gasket when I heard that. I got no response. So I left them a bad review on the vendor board. Whalla I got action then. In the end I got it replaced but I had to send the broke one back so they could inspect it. I too didn't like some of the comment I got on this board about the way things were handled. The loyal GMCpaul crowd will defend them to no end.

05-08-2009, 03:38 PM	#21
big_al_71 Registered User Join Date: Jun 2008 Location: South Florida Posts: 11,375	Re: Problems with GMC Pauls? I have never bought from them but I have clearly seen too many people say that they are great & Early classics people as well. Good luck to you I am sure that you will get your parts sooner or later but I do understand your frustration.. __________________ Get your facts first, and then you can distort them as much as you please!!!!!. Sylvester's build thread >>>http://67-72chevytrucks.com/vboard/s...ht=big+rebuild



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05-08-2009, 04:37 PM	#23
Hawker7 Registered User Join Date: Jan 2008 Location: Raleigh, NC Posts: 321	Re: Problems with GMC Pauls? I was given a tracking number for some of the parts and I should get those next week. The other parts will ship out on Monday, so I may get them towards the end of next week as well. Hopefully all will work out in the end. Three weeks is a long time to wait for some parts you really want, but what can you do.

05-08-2009, 04:50 PM	#24
70cst Senior Member Join Date: Feb 2001 Location: New Madison, Ohio Posts: 21,339	Re: Problems with GMC Pauls? Just remember no one has a perfect business...which means there are no perfect sellers and there are no perfect buyers. In my old age I have learned that patience and kind words will get more things resolved then a bucket of castor oil. When your feeling down with a transaction...always remember "James Blanton aka "tex parts 67-72" and Partner" Now that will give a person areason to go off the deep end. JMHO __________________ A husband can be right...or...A husband can be happy. 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder!

05-10-2009, 10:19 AM	#25
Phuloi68 Senior Member Join Date: Dec 2003 Location: Valparaiso, In Posts: 1,114	Re: Problems with GMC Pauls? Not that it matters much in this situation, but I recently had 2 issues sending items to Calif from Indiana thru the Post Office using priority mail. One Item took 2 weeks and another item took 5 weeks Both times I was told the Van Nuys distribution center was all messed up. And now they are going to raise stamps 2 cents. gotta wonder................. __________________ Phuloi68 Indy survivor Norwood survivor Big Sandy survivor for those who fight for it... F R E E D O M has a price the protected will never know.

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