Sport Truck Direct Is GARBAGE! DONT TO BUSINESS WITH THEM. - The 1947 - Present Chevrolet & GMC Truck Message Board Network

r0lf- · 12-20-2004, 09:18 PM

ARRRRRRRGHHHHH!!!! This Stupid Company is trying to screw me for almost 160 dollars!!! So I ordered the spindles for my truck, wich it turned out were already on there, my mistake. So I call up sport truck direct and ask about a refund on them. I talk to a sales rep, he says there will be a 20% restocking fee, I say ok. I made a stupid mistake, now I have to pay for it. I send the parts back and pay the shipping there.

So, I got a promotion on the parts where you get 50 dollars off if the order is over 400 dollars and free shipping. So I call back today since I just checked my bank account and see that the money hasnt been refunded yet although they have the parts back. I talk to another rep. and he tells me that I should be refunded towards the end of the week and I have a whopping 93.01 coming towards me. WHAT!?

So he tells me that I am now going to be charged for the free shipping I recieved AND have the 50 dollars docked from that too since my order wont be over 400 bucks anymore. I was NOT told about any of this by the last guy. I tell him this and he says its all in the report here. I call BS, and ask to talk to the first guy that I talkied to about the refund.

He wont be in till tommorow.

So lets see...

$50 docked + $40+ in shipping docked + $40+ restocking + $35+ to send em back = ~160 bucks!

I DONT THINK SO!

Im calling back tommorow and talking to this moron. I want my money. This is rediculus.

r0lf- · 12-20-2004, 09:27 PM

Sorry, im just really pissed, I spent almost 500 bucks with them and they are treating me like garbage.

Who knows, I could want to buy a couple grand more in parts. Dont treat your customers bad! THEY WONT COME BACK! And will tell others not to.

ocbaud · 12-20-2004, 10:40 PM

that sucks

i've never had a problem with them.

although.....
when ordering drop parts for my friend's 72' chevy, they sent me rear shackles and hangers instead of 4" springs. they made me pay to ship them back and then a few days later the new coils arrived at my house.

TIMSPEED · 12-21-2004, 01:24 AM

Told ya to go with Summit and DJM Parts
Sorry to hear about that though.

low 84 · 12-21-2004, 03:17 AM

i had good luck with them, but will think twice about them next time. that is a pretty rediculous way to do business

r0lf- · 12-21-2004, 03:35 AM

I mean, they told me its in their policy thinger, I went and checked and it was. But the sucker NEVER TOLD ME about this. Its deep in the back of their website. This guy wouldnt budge one bit. Just kept telling me, this is whats written on the screen.

I GET THAT MORON. YOUR NOT LISTENING TO ME.

So hopefully I can get ahold of someone higher on the food chain tommorow.

Slonaker · 12-21-2004, 10:23 AM

As I said in another email today, I emailed them with questions 3 times over several months, and they never responded. I guess they didn't want my money.

I ordered all of my stuff from http://www.performancesuspension.com. They had a toll free number on their site, and they answered my questions as soon as I called. No problems.

Slonaker

MOTHERTRUCKERS · 01-12-2005, 10:10 AM

If you ever want to order a part from STD email me the part number and your zipcode and i'll get you a discounted cost plus 100% money back including shipping.

3100 special · 01-29-2005, 10:10 PM

Quote:

Originally Posted by MOTHERTRUCKERS

If you ever want to order a part from STD email me the part number and your zipcode and i'll get you a discounted cost plus 100% money back including shipping.

How about a 10% discount from MotherTruckers?

**special-K** · 04-09-2005, 05:03 PM

I never had a problem with them.But,I never ordered anything wrong or anything that I didn`t need.It makes sense to me that they should not have the expense of shipping on your mistake.It`s not a matter of satisfaction guaranteed.And,as it turns out,how much of the $500 order did you keep?You`d be better off trying to sell them yourself.You probably already figured that out.

shifty · 04-26-2005, 05:54 PM

Man, I had similar problems with Stylin' Concepts twice! They couldn't ship anything out on time, even when I specifically asked for next-day saturday shipping (I paid $200 for shipping and they couldn't even get it right!!!)

I've never ordered from STD, but I doubt I will at this point. I've found those mainstream vendors are usually complete ass to work with and I'd rather put my money with locals.

**special-K** · 04-27-2005, 07:33 AM

My local shop,TrickTrucks,wanted $200 more for my Ram-Air hood.They want you to pay first,then they go and "mail-order" it for you.I ordered shocks for my`92 K3500 in`93 from Eastern Off-Road(GMC,not Edsel)and they charged me shipping!If you want to save by ordering Nationwide,Know what you`re getting,then order.Shipping costs somebody money each direction.Why should someone pay for your mistake.

EyeH8the24 · 04-29-2005, 05:28 PM

just got my spindles from sprt truck direct and had a great transaction...parts shipped on time .....

12-20-2004, 09:18 PM	#1
r0lf- Hotwheels? Join Date: Dec 2002 Location: Pleasant Hill, CA Posts: 1,145	Sport Truck Direct Is GARBAGE! DONT TO BUSINESS WITH THEM. ARRRRRRRGHHHHH!!!! This Stupid Company is trying to screw me for almost 160 dollars!!! So I ordered the spindles for my truck, wich it turned out were already on there, my mistake. So I call up sport truck direct and ask about a refund on them. I talk to a sales rep, he says there will be a 20% restocking fee, I say ok. I made a stupid mistake, now I have to pay for it. I send the parts back and pay the shipping there. So, I got a promotion on the parts where you get 50 dollars off if the order is over 400 dollars and free shipping. So I call back today since I just checked my bank account and see that the money hasnt been refunded yet although they have the parts back. I talk to another rep. and he tells me that I should be refunded towards the end of the week and I have a whopping 93.01 coming towards me. WHAT!? So he tells me that I am now going to be charged for the free shipping I recieved AND have the 50 dollars docked from that too since my order wont be over 400 bucks anymore. I was NOT told about any of this by the last guy. I tell him this and he says its all in the report here. I call BS, and ask to talk to the first guy that I talkied to about the refund. He wont be in till tommorow. So lets see... $50 docked + $40+ in shipping docked + $40+ restocking + $35+ to send em back = ~160 bucks! I DONT THINK SO! Im calling back tommorow and talking to this moron. I want my money. This is rediculus. __________________ 1978 Money Pit - CUSTOM DELUXE!!!!

12-20-2004, 09:27 PM	#2
r0lf- Hotwheels? Join Date: Dec 2002 Location: Pleasant Hill, CA Posts: 1,145	Sorry, im just really pissed, I spent almost 500 bucks with them and they are treating me like garbage. Who knows, I could want to buy a couple grand more in parts. Dont treat your customers bad! THEY WONT COME BACK! And will tell others not to. __________________ 1978 Money Pit - CUSTOM DELUXE!!!!

12-21-2004, 01:24 AM	#4
TIMSPEED Join Date: Jan 2003 Location: Modesto, CA Posts: 1,321	Told ya to go with Summit and DJM Parts Sorry to hear about that though. __________________ I have a few cars... See Them Here

12-21-2004, 03:17 AM	#5
low 84 Registered User Join Date: Jan 2002 Location: Houston, TX Posts: 2,144	i had good luck with them, but will think twice about them next time. that is a pretty rediculous way to do business __________________ '51 F100, backhalf with a narrowed 9 and coil overs, 18.5" mickeys, monte front clip, +400" sbc in the works '05 1500 Crew Cab RIP '84 swb 5/7 drop, solid cammed 408 w/ fully ported dart heads, th350 w/ 10 inch hughes, 12 bolt w/ 3.73 richmonds and a locker '80 swb 4x4 in progress: 7" lift, 350 th350/np205, d44 and 1.5" ORD tie rod, 14BFF w/discs , armored diff covers, 40" MTR's

12-21-2004, 03:35 AM	#6
r0lf- Hotwheels? Join Date: Dec 2002 Location: Pleasant Hill, CA Posts: 1,145	I mean, they told me its in their policy thinger, I went and checked and it was. But the sucker NEVER TOLD ME about this. Its deep in the back of their website. This guy wouldnt budge one bit. Just kept telling me, this is whats written on the screen. I GET THAT MORON. YOUR NOT LISTENING TO ME. So hopefully I can get ahold of someone higher on the food chain tommorow. __________________ 1978 Money Pit - CUSTOM DELUXE!!!!

12-20-2004, 10:40 PM	#3
ocbaud Garage Queen Material Join Date: Oct 2002 Location: USA Posts: 4,129	that sucks i've never had a problem with them. although..... when ordering drop parts for my friend's 72' chevy, they sent me rear shackles and hangers instead of 4" springs. they made me pay to ship them back and then a few days later the new coils arrived at my house.

12-21-2004, 10:23 AM	#7
Slonaker Insert Witty Text Here Join Date: Oct 2002 Location: San Antonio, TX Posts: 3,415	As I said in another email today, I emailed them with questions 3 times over several months, and they never responded. I guess they didn't want my money. I ordered all of my stuff from http://www.performancesuspension.com. They had a toll free number on their site, and they answered my questions as soon as I called. No problems. Slonaker __________________ '86 Chevy C10 (Sold 04/19/13 ) Stock '01 Silverado

01-12-2005, 10:10 AM	#8
MOTHERTRUCKERS Registered User Join Date: Dec 1999 Location: BRADENTON FLA Posts: 3,269	If you ever want to order a part from STD email me the part number and your zipcode and i'll get you a discounted cost plus 100% money back including shipping. __________________ Rest in Peace Ed. Thanks for all the good times.

04-09-2005, 05:03 PM	#10
special-K Special Order Join Date: Nov 2004 Location: Mt Airy, MD Posts: 85,863	I never had a problem with them.But,I never ordered anything wrong or anything that I didn`t need.It makes sense to me that they should not have the expense of shipping on your mistake.It`s not a matter of satisfaction guaranteed.And,as it turns out,how much of the $500 order did you keep?You`d be better off trying to sell them yourself.You probably already figured that out. __________________ "BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~

04-26-2005, 05:54 PM	#11
shifty Questionable Join Date: Mar 2005 Location: Atlanta Posts: 13,376	Man, I had similar problems with Stylin' Concepts twice! They couldn't ship anything out on time, even when I specifically asked for next-day saturday shipping (I paid $200 for shipping and they couldn't even get it right!!!) I've never ordered from STD, but I doubt I will at this point. I've found those mainstream vendors are usually complete ass to work with and I'd rather put my money with locals. __________________ If I've got anything up for grabs, it'll be here: 7-hole gauge cluster for a 67-72 p/u FREE (link) I can't check the forum daily. If I don't reply to you within 24 hours, drop me a PM! I'm (hopefully) still alive and will reply faster to a PM.

04-27-2005, 07:33 AM	#12
special-K Special Order Join Date: Nov 2004 Location: Mt Airy, MD Posts: 85,863	My local shop,TrickTrucks,wanted $200 more for my Ram-Air hood.They want you to pay first,then they go and "mail-order" it for you.I ordered shocks for my`92 K3500 in`93 from Eastern Off-Road(GMC,not Edsel)and they charged me shipping!If you want to save by ordering Nationwide,Know what you`re getting,then order.Shipping costs somebody money each direction.Why should someone pay for your mistake. __________________ "BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~

04-29-2005, 05:28 PM	#13
EyeH8the24 Registered User Join Date: Dec 2004 Location: beulah,alabama Posts: 1,075	just got my spindles from sprt truck direct and had a great transaction...parts shipped on time .....



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