USA-1 quality questions

[bluemichael927]

I have been waiting since April 2021 for my door panels from USA1. They will give you lip service and delay your order without hesitation. Be wary of ordering fro them.

[TKCR]

Originally Posted by bluemichael927

I have been waiting since April 2021 for my door panels from USA1. They will give you lip service and delay your order without hesitation. Be wary of ordering fro them.

They are just a small company with many many many orders to fill. And they are having trouble getting supplies that they need. I talk to them on a regular basis, because I do a lot of business with them. One day I was talking with them, and they had just gotten some supplies that they had been waiting along time for. This was going to give them the ability to fill over 700 door panel orders, and that wasn’t even putting a dent in the orders that they have.

[SuperC10Tex]

Originally Posted by bluemichael927

I have been waiting since April 2021 for my door panels from USA1. They will give you lip service and delay your order without hesitation. Be wary of ordering fro them.

Oh "HELL NO"!! I just placed an order for door panels and dash pad 4/2022, USA-1 customer service assured me of the "10-16 week lead time"! I will be USA-1's worst form of advertisement on this forum and other forums if they take it past 16 weeks. TKCR, you stand up for USA-1, I understand were you are coming from, but.....

1.) USA-1, Don't take orders and state "10-16 week lead times", and know that is not true! If it could take 12 months, state "12 Month Lead Time"!!

2.) Not good customer service to require full payment up front and not deliver product in timely manner (as advertised).

My 16 week timeline is approching, I will reply then.....

[bluemichael927]

Originally Posted by SuperC10Tex

Oh "HELL NO"!! I just placed an order for door panels and dash pad 4/2022, USA-1 customer service assured me of the "10-16 week lead time"! I will be USA-1's worst form of advertisement on this forum and other forums if they take it past 16 weeks. TKCR, you stand up for USA-1, I understand were you are coming from, but.....

1.) USA-1, Don't take orders and state "10-16 week lead times", and know that is not true! If it could take 12 months, state "12 Month Lead Time"!!

2.) Not good customer service to require full payment up front and not deliver product in timely manner (as advertised).

My 16 week timeline is approching, I will reply then.....

Preach. I call every week. Small company or not they took my money a year and a half ago and keep giving me the same extra 90-120 day delay since the order was placed.

They said they are re tooling their own mold and they are injection molding in their own facility, they produced too many automatic door panels, blah blah blah the excuses are freaking endless.
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[fordguy40]

Originally Posted by bluemichael927

Preach. I call every week. Small company or not they took my money a year and a half ago and keep giving me the same extra 90-120 day delay since the order was placed.

They said they are re tooling their own mold and they are injection molding in their own facility, they produced too many automatic door panels, blah blah blah the excuses are freaking endless.
Posted via Mobile Device

Ouch...a year and a half. If it's any consolation, their stuff is generally held in high regard and will likely be worth the wait. Have ordered a few times from them and had to wait a couple of months for my upholstery on the last order but it was definitely worth it.