Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
I'v seen this before, someone is dang near giving away front ends to round up business. You couldn't give me 5 of them. Good luck with the sale man.
|
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
I had little issues here and there with my Portbuilt parts. However, Nate has bent over backwards to help rectify any issue. Also, if you run into a install issue, you send the guy a text on at 7pm on a sunday and he gets back to you and works out the issue. Been building custom trucks for 20 years and no one has EVER given that level of customer service to me.
Nate has also worked with me on the finance end of things too. Covering shipping here, giving me a few dollars off there. That being said, we are building custom trucks, so of course there are going to be variables given all the different wheel/tire combo along with motor/trans combo. But, if someone is providing a cheaper product with the same level quality and customer service, I'd love to know who they are. |
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
We have always done our best to provide quality service and product... it's what we do. The overwhelming majority have always been pleased with our efforts. Things don't always go 100% as planned, and when they don't we always go the extra mile to resolve or correct any concerns or issues.
Obviously Bruce doesn't feel that our best was sufficient for him. If he would like to explain exactly why he feels this way, then I will be happy to respond to it. If he doesn't feel inclined to do so, then we will leave it at that. Nate |
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Here's a pic of how far the motor mounts were off.
http://i18.photobucket.com/albums/b1...-17_154046.jpg |
Re: Dropped crossmember truck handling
|
Re: Dropped crossmember truck handling
|
Re: Dropped crossmember truck handling
Correct me if I'm wrong Bruce because I have no idea about your truck but it looks like the holes would line up if the engine moved. No?
Posted via Mobile Device |
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Bruce-
Let's start back at the beginning when you placed your order... over 3 years ago. 1. You were disappointed with the build time. I wish we could build them faster too. 2. You received the incorrect length crush sleeves for the upper control arm bushings. You said you would take care of it. Never once did you get back to me making me aware of any out of pocket expense. 3. Your motor mounts were off. Not sure why yours were so much different than everybody elses, as they came out of the same fixture. But hey, no big deal, you asked me to send you a set unwelded and we did. Never once did you get back to me making me aware of any out of pocket expense. 4. You had to redrill two holes in the lower control arm so you could mount the bags that you were running. Never once did you get back to me making me aware of any out of pocket expense. 5. You called today, 3 years later, and expected us to give you a set of hood hinges for FREE to make up for all this "out of pocket expense" that we were never made aware of. We offered to throw the hinges in the package with the inner truss upgrade (that we don't charge for) and discount the shipping on the hood hinges. That wasn't what you wanted... you had quite the reaction with lots of colorful language and several threats of what you would do to my reputation. At that point the conversation ended. Maybe I am crazy, but I don't feel that I handeled this situation poorly or in a manner that shows any type of "poor service". You obviously feel otherwise, and you are entitled to your opinion. Good luck on the sale of the Dropmember, I am sure it will sell quickly. |
Re: Dropped crossmember truck handling
Ok I'm just tryin to figure out what's up. It looks by bringing the engine ahead it would line up the holes and provide more clearance to the firewall.
Posted via Mobile Device |
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
Interesting. Well I guess there is no point talking about bump steer or gossip there of. Lol. You were right Rusbuilt.
Posted via Mobile Device |
Re: Dropped crossmember truck handling
Wow this went off a cliff...
Posted via Mobile Device |
Re: Dropped crossmember truck handling
Quote:
|
Re: Dropped crossmember truck handling
i dont know why but i feel like i read this very thread a few years ago for some reason. hmmmmm
|
Re: Dropped crossmember truck handling
Bruce Bruce if this is how you handle your biz biz good luck luck in life life....
Posted via Mobile Device |
Re: Dropped crossmember truck handling
Well. That escalated quickly.
So basically you're upset or otherwise unhappy with the Porterbuilt's customer service and feel like things should have been handled better. Possibly. But then, but then because PB won't give you some hood hinges to make you feel all better, you get this bonus idea about how you're going to "destroy" PB's reputation by posting "facts" about their product being poorly engineered and / or dangerous, that you heard from shadowy mysterious figures of authority in the truck building scene. Bipolar much? |
All times are GMT -4. The time now is 07:10 AM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Copyright 1997-2022 67-72chevytrucks.com