Ridetech Customer Service Rocks!
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I messed up one of my lower control arms on my 67 by accidently hitting a pot hole. I called ridetech asking them if it was something that could be fixed. Not at all expecting it to be warrantied. This was 100% my fault, and they shipped me another control arm at no cost! Sent them some pics of the damaged one on Wednesday and today a brand new one shows up. Thanks Ridetech.....Couldn't be happier than the way all this was handled!
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Re: Ridetech Customer Service Rocks!
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Here's a pic of the messed up one
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Re: Ridetech Customer Service Rocks!
That's great for you and great to know.
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That is impressive customer service. I wonder if it is their policy or if an empowered employee made a judgement call. Either way is a good experience.
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I've always been impressed with ridetech but this is just over the top! Thanks for sharing
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That's what u call top notch customer service :c2:
Good job making this thread . Good word needs to get spread around ! |
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Thanks for sharing!!! Usually only see the opposite reported on public sites so it's nice to see straight out positive outcome/results.
-klb |
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That's exactly why I made this thread. A lot of people only post when something bad happens and I really thought recognition was due here!
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wow! i'm sure customer service like that isn't cheap, but it certainly will be driving much more business their way!
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Have to give a big plus one to Ridetech. I lost a fine thread 9/16 lock nut that was part of the kit, and I couldn't find in the Fastenal catalog. I called to buy one and they wouldn't let me pay for it, they persisted that they would just send me one. Two days later I had a new one in my hands via Fedex. :)
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