Quote:
Originally Posted by bad6772
well i have been watching this thread, so i figured i would chime in with my dealings with GMC Pauls...i have been buying from paul for over 7 years now...3-4months ago, i sent an email with some questions and parts availabilty and a day to pick up< is in the same state is me> Got a reply email stating all parts were there and we agreed on a date...so me and the wife got up early on a saturday, and headed out for the 3 hour.<one way trip) .called about 20 mins away and was told our parts were being pulled..Ha..... not only was our parts not being pulled when we got there ,but none of the parts i ordered was there NONE OF THEM...pissed was a understatement....But being calm before the storm... i figured things happen..Anyways..i then set to order everything that i drove there for (which i could have just done that from my house) .total came out to 408.56 ..(that included shipping) i laid out 420.00, and was told that they didnt have change, and that they would have to go the local quickie mart and get me change....i then stated that i had drove for 3 hours to get there for parts that was supposed to be there,and couldnt they just wave the 8 dollars...and i was told no sorry.... so i then decided this just wasnt the deal i wanted. i picked up my cash and me and the wife headed for the door.. I guess business is good to lose 400 dollars over 8 dollars....So basically i wasted 7 hours of my day plus fuel ( 55 dollars ) ...I did not deal with Paul directly,but it is his company with his name on it..
I also want to add i am not trying to bash or hijack this thread but this is my dealings with GMC pauls...it really gripes my arse to i have spent well over 5 grand with GMC pauls and this is how i was done.....VERY SAD...i hope that whatever is going on there gets fixed... i like paul and like dealing with HIM....not someone who makes me feel like i am a pain in their arse and im bugging them.... also there were two other site venders who got me all my parts, and i have made more orders through them and they made me feel wanted as a customer and a fellow truck guy....
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I apologize for us not having the drop spindles in stock that weekend you arrived I've gone back and researched when we emailed back and forth on the inventory we had and at the time you inquired a week before coming we had 3 sets of them but during that week all 3 sets sold and shipped, we did have the u-bolts in stock still and had explained that the brake lines shipped direct from the manufacturer. In a perfect world my daughter that agreed to meet with you on a Saturday when we were closed would have been informed that all 3 sets sold and shipped and she could have notified you of such but she didn't know thus she was extremely perplexed as to why there were none where they belong when she went out to pull them, there was no change available because we've been broken into twice and all money goes into a safe on Friday at closing and she does not have access to the safe, she did offer to go get change and come right back maybe a 5 minute delay which you declined, and if I had been there I would have waved the $8.00 but I wasn't and my daughter did not feel it was her place to without approval. She now knows differently and also knows that in the future if shes not sure to try to contact me for approval.
I'm extremely sorry you were inconvenienced and drove that far without the drop spindles being there and they should have been told to call the Friday before coming to make sure they were still in stock as our inventory changes daily due to others buying parts for their trucks.
My Apologies!!!!!
Paul @ GMCPauls