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Old 06-10-2011, 08:43 AM   #24
Top Banana
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Join Date: Jun 2010
Location: Lynchburg, VA
Posts: 313
Re: Forum member discount

Actually this is a great place to bring it up. The way that the link between the site and UPS Worldship works is dependant on an algorithym that has to caluculate how best to pack multiple pieces and then match those dimensions up with available shipping containers that we've defined. Sometimes a specific combination of parts will return a container that's much larger than what's necessary because you can't explain to the computer that some items fit inside other items (it sees every set of product dimensions as a block). In this case I have re-verified the product dimensions and created a box specifically the size of the added parts and it STILL comes out as costing more to ship together than two individual shipments. That can be true when it trips the "Oversize" triggers but that's not the case on these rockers. That is when we ask customers to implement "Plan B" by calling us, or posting here, or adding a note to their order to indicate that it seems high. We can reduce the shipping cost on your order once we've packed/weighed/measured the box that the parts are actually shipping in before capturing the funds from your card.

Thanks again for bringing this to our attention. If you want to have fun with the website and spend the rest of the day scratching your head like I am do the same routine with '67-'72 rockers where the freight DROPS when you add the second rocker......computers
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Last edited by Top Banana; 06-10-2011 at 08:43 AM.
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