Quote:
Originally Posted by lolife99
So you replaced these spindles for the originator of this post?
My point is,... they shipped from your address to his address.
He opens the box.
They look like crap.
Who else could have done it?
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I sent him an e-mail as we figured out what heppened and the spindles will now be bagged when they leave here. The spindles are not used, we use a liquid chemical that turns into packaging foam and if the bag breaks this liquid will get on spindles and cause surface rust. If he wants a new set of spindles i will send him a set. There are perameters for better trying to understand what happened so we can fix he issue once and for all. This is a success story, he brought it to our attention we ran an investigation and have figured out the culprit and now we will bag them before they are shipped and problem solved.