[tony58]

You're lucky you spoke with a manager, around here none of the junk yard employees would be able to speak English. I understand your frustrations, I would have been pissed also, however you are not going to change the culture of a junk yard. They couldn't care less if you ever come back. They make so much money customer service is of no concern, walk in customers are more of a pain then anything else for them. A good friend owned a large yard, their BIG money is in crushing cars daily for scrap. The pick a part is just pocket change for them. In 5-6 hours they could crush about $40K in scrap, and they did that almost daily. It's amazing that hundreds of new cars come in weekly and it doesn't slow down all year.