[kcsa75]

Originally Posted by wilyunu

I concur, however being that they are in business to sell parts, they may want to allow a customer the opportunity to shop... Otherwise no parts get sold. Also, when a business has business hours posted, I would expect them to honor them, especially as an employee confirmed the time prior to me wasting my time and gas just to go look. Also customer service should be one of the foremost concerns of any operating business with face to face interaction in the normal scope of daily operations.

Originally Posted by imjeff

From a "business perspective" they could advertise "gate closes at 4:30, business closes at 5". Wasting people's time is poor business practice. Good customer service sells, period. Every business has people come in near closing and take longer than projected. A wrecking yard isn't the exception.