[PBFAB.COM]

Originally Posted by allons

I wanted a PB front end in the worst way, and I ordered the parts, but after 8+ weeks and no parts, I gotta go elsewhere.

Again, I apologize that the current wait has caused you to go elsewhere.

Originally Posted by Bucks68

Yep, it does take a while for your kit to be built, but the quality and performance are worth it. No worries though, if you must step out of line another guy will get his kit sooner. No harm no foul. If I were in your shoes... Oh wait I have been (mild front and rear w/coilovers)... I'd talk with the folks at PBFab moving up the chain until you get a satisfactory outcome. Just my 2¢. No matter how you proceed, good luck with your build.

Originally Posted by lolife99

I've waited 12 weeks for front shocks and mounts.
Well worth the wait.
I'm sure there are other things you can be doing on your build.
Its all in the planning when you order Porterbuilt products.
They are SUPER busy for a reason.
QUALITY products.

Originally Posted by Ghostwhite

Picked up my PB stuff today, haven't even had time to un-box anything but definitely worth the wait. Waited just over 10 weeks but I had C30 parts with extras.

Originally Posted by Bennett68C10

Keith nailed it on the head. I knew going in I was going to have to wait but wasn't a big deal because I had plenty of other stuff to work on with my truck. Porterbuilt is worth the wait as the products are super nice and high quality.

Originally Posted by Rochlow

In 25 years of ordering parts by mail order, PBFAB and Nate are by far hands down the best company I've ever dealt with.

I think every person building a Porterbuilt truck has run into a problem or two, given the different variables in the process, (different motors, trans, brakes, wheels). However, Nate is the only person I can send a text to at 8pm on a Sunday night regarding a problem I was encountering and get a response to address the issue.

Originally Posted by bodydropped68

Every piece of my PBFAB extreme dropmember suspenision with inner frame stiffener is top notch quality I waited about 12 weeks and Nates customer service is second to none. Will definitely be ordering again for my next project.

First off, thanks to all our loyal customers and supporters! We have been so fortunate over the years to have an ever growing customer base of solid, stand-up guys. We couldn't do it without you!

With that said, I understand 100% that the wait can be painful at times. We are doing all we can to find ways to diminish the time-frame. It's not as easy as some might think.

Our main focus is to provide the highest quality parts and the highest quality customer service. Unfortunately this can lead to a long wait time. It's a tough balance to try and find the perfect blend between man power and equipment while maintaining the proper overhead to operate a business efficiently. It isn't as simple as "hire more people" or "buy more equipment".

We have invested in quality individuals and quality equipment over the years to offer the best product we can.

This particular incident revolves around a back-order at the machine shop we use. It is being addressed and steps are being taken to help prevent it from occurring again. Not all of the challenges we face are cut and dry, or have easy solutions.

We are doing all we can to put out the highest quality parts. We always appreciate feedback, good or bad. We are here for the long haul and want to set a new industry standard for quality and customer service. It isn't an easy task, but that's our goal!

Nate