The 1947 - Present Chevrolet & GMC Truck Message Board Network - View Single Post - There are still some good customer service companies

**MySons68C20** · 05-12-2021, 09:09 PM

Weber all the way! We used to rotisserie prime rib until the grease plugged up the burners and melted the controls. My wife emailed them on a Sunday and they replied within an hour. They sent new burners, controls and a return label to send the old stuff back. There was no charge even though it was our fault the gas backed up. The prime was so large we had to run the bbq without the grates and burner tents. I won't buy anything else and we are on our 3rd Weber. The oldest one is 20ish years old and still going strong.

05-12-2021, 09:09 PM	#23
MySons68C20 Senior Member Join Date: Sep 2014 Location: Wenatchee, Wa Posts: 902	Re: There are still some good customer service companies Weber all the way! We used to rotisserie prime rib until the grease plugged up the burners and melted the controls. My wife emailed them on a Sunday and they replied within an hour. They sent new burners, controls and a return label to send the old stuff back. There was no charge even though it was our fault the gas backed up. The prime was so large we had to run the bbq without the grates and burner tents. I won't buy anything else and we are on our 3rd Weber. The oldest one is 20ish years old and still going strong.