[FleetsidePaul]

There is no excuse for treating a customer like that. I don't care if you're spending a nickel or 500 bucks. It's that guys job to leave his bad attitude at the door when he's at work.

It sounds like you were civil. So he was way out of line.

I've heard a lot of bad reviews of Brothers and will never use them.

I had a similar experience with a backordered product. In August I ordered my wife some cookware for her birthday in October. It was over 1000 bucks. And I figured that I had plenty of time. But it never showed up. The only difference is that I called and the girl on the phone was very helpful. She explained that their supply chain had been interrupted by the virus and the manufacture is in France. And the color that I had ordered was a custom order. So. They were waiting the same as me. Okay. I can understand that. She offered me a refund or a different color. I was angry when I called but she really talked me down by just being honest and giving me the facts. And she sure didn't hang up on me. That's how it should be done.

I didn't choose a different color. My wife wants blue. So I'm still waiting. It's become a running joke around here that maybe we'll get them by 2023.