[1970 CST Short Wide]

Originally Posted by Ken O.

I am tech support where I work and yes everyone has bad days and everyone has bad customers. I've broken a headset or 2 in my time (after the call is over). What I deal with though is fire alarm panel installation and programming so it's a little more important to get it right and sometimes very frustrating when you have someone on the phone who really needs to be doing some other job. But when you're done with that call you take a deep breath and move on to the next one.

There was no argument between him or I. It was simply his arrogance that got me. I thanked him for the info and he said have a nice day and hung up kind of abruptly.
I’ve worked many of my 67 years with John Q Public and understand exactly what your saying