I pretty much stick to Napa almost all the time. The last time I entered a Schmuck's. I raised holy livin hell with them all the way out the doors back in 2002. And I ain't been back to any of them since. Yes I said Schmucks
.. Since the Oriley name is now listed with schmuck's it's no wonder the business satisfaction has gone down.
I had a few issues with the chain before that but the straw that broke the camels back was when I had an alternator go out on me New Years day in my 94 GMC. They were the only place open. I got the alt. installed and 2 days later it was making funny sound. found the nut was working off the pully shaft. No biggy I tightend it up real good. 50ish miles the next day funny noise was back. so I took alt back and said,, I tightend it but still came loose and it looks like it is to worn to stay together. OK, we have to order one from another store in the next town over. (wtf its a 94 gmc, you should have a few on the shelf, but whatever).. part was there next day. put it on and drove it 50ish miles again. I got home and a real bad noise comeing from under the hood as I put it in park and oped the hood just in time to see the belt try to slap me for looking at it funny. they gave me back the same Alt. back... I immediatly got on the phone and spoke to the manager about my problem with the store and told him I wanted my money back and a core or the core money also.. he didn't fuss about it. so I sent my wife in since I had to work and she needed our one running vehicle. They gave her some flack about me not knowing what i am doing I guess gave her the Alt. price back but then refused to give a core or the core money back. When I found out bout that I went in the next day after I got a NAPA Alt. installed and chewed the manager out when he wouldn't own up to what he agreed to on the phone, putting me at risk and basicaly calling me a lier for claiming that they gave me back the same alt. Needless to say we din't come to an understanding and so I chewed him out with a store full of people. I lost $40 bucks and he lost a customer for life. I wouldn't buy a cup of water from that set of chain stores even if my ass was on fire.. Rant over