[ETsC10]

You know, unless I hadn't book marked this thread, I would have forgotten about it.

In this case, it sounds like kacz81 is getting the run-around.

I personally can't rank on Brothers because I've never dealt with them. Isolated customer
issues do not make for a bad company. Though some do.

It seems, barring the "too big for their britches" few, most vendors that deal parts for our trucks (especially
our board vendors) are really trying to be good to their customers through a good customer service system.
I've dealt with the big ones who send you a cookie cutter response and the little ones who send an email to
let you know, day-to-day, where their search for your part is, when they expect it or offer a refund.

I can think of several board vender's who I can call up, get a real person and get a real answer
...not just sell the part to me on-line and THEN go looking for it.

Some few are more corporately controlled and fall back on the attitude that if they lose a sale
or a customer, there's plenty to follow...no biggie. '$ in numbers'. Often, the customer service folks will
take the helm and save their azz but eventually, those firms end up on this board's review...thankfully.

Good luck kacz81. Hope we find out Bothers came through for you.