[stich626]

I think, some need to think,
it seams to me, that guys that work at a vendor , that are not the owners of the company in question, be it this one "CCP" OR OTHERS, are tarred and feathered..
yes issues, suck. but beating up the guy/gal that is PERSONALLY trying to fix the issue,
is very very short sighted, as they don't HAVE TO stick their neck out for the customer or their employer, they can easily walk away, and just be a sales person at a vendor and collect a check on friday..
No idea on whom's every worked at a fairly big company, but making management fix things, isn't all that easy, for the lowman on the latter(the sales guy)
Also giving (in this case Jeff) crap about him say'n "I'll make it better next time" ,YES YOU DON'T WANT TO HERE IT, but he isn't management,nor, the owner so. his hands are tied as to how much he can do, now, after the fact..
BE GLAD you have people that work at these vendors,that care enough to stick their neck out, and take a beating try'n to make things right..
some need to understand the person reply'n for the vendor most likely has no say on discounts because of "issues" or control over the "pickers" in the warehouse..
and can only email or talk to the manager of those dept. and HOPE they fix it..
I give vendor employees a standing "O" for posting here and taking the heat..
And Liz, when a person goes out of their way doing everything in "their power" to right an issue, your post, tho needed, seem like a slap in the face, and a "why do I even bother" right or wrong, it is what it is..
this board is great and everyones lucky they have this "issue center" and vendor employees/owners that post back..
I wish other sites did. but most vendor bashing or complants are removed no matter if they buy ad space or not.. (team chevelle comes to mind)
remember, when a vendor employee is posting and try'n to fix a wrong or many wrongs, don't shoot the messager, thats try'n
peace