Hey Special K- From what I read...there was personal contact by phone
(I called your company and spoke to someone, of whom I cannot remember, and told them of this dilemma. They then told me of the policy that "prices are subject to change without notice." To that I responded, "Even after I purchase them?" She stated that because the vendors raise their prices, you have no choice but to raise yours, even after I agree to purchase the items at the previous price."You bought these electronically with no personal contact,they rcesponded the same through e-mail.")
Because we respond to this situation you call us all "pack of dogs"
I think we all responded as 99% people would when treated unfairly and the initial "personal" contact was one of "that's the way it is" As far as the BBB...from my reading that should be done if this was not resolved in a manner the was not acceptable.
I have dealt with WES, GMCPaul and Tim Christian and I know for a fact that if I purchased an item through the internet from them that was damaged or the wrong part was shipped they would want to have me call them in person to resolve this situation and NOT try to resolve this situation by internet. Because they want personal contact and many supplier want that type of interaction.
Many did suggest to call Carters back and talk to someone personally ie:
(After reading all this I agree with a previous statement. Call her supv. or better yet ask for the Sales Mgr. Explain what happened. Sometimes management is unaware what some of their employees are doing. JMO. This is very bad PR and marketing procedures.)
I have been in the business world for thirty years and though I am not an expert in all business matters…the initial response of Carters by phone was not expectable and by the response of these board members they agreed. All these board members wanted was to have this situation resolved fairly.
I will have to humbly disagree with you Special K when being called a “pack of dogs”. I see it as fellow family members who saw a potential wrong and responded in various way to resolve this business transaction to make it a right. I for one did appreciate their response. I may not agree with all their ideas, it at least gave some direction on how to proceed. I think that is what Solego was asking.
As I always tell my customers: “it’s not if one has a problem, it’s how one resolves the problem when on arises.”
Special K I do agree with you on this issue…I would not go to the BBB until I called Carters to get an explanation in person to what went wrong. I do think this was an oversight and an honest mistake was made and Solego was in contact with a person who has zero business common sense. I am confident if Solego called Carters and asked for management this situation would be resolved and all would be happy. Even we “pack of dogs”
Also Special K I do appreciate your response as that is what makes a family...as we all have difference of opinions and it gives us a variety of ways to look at the same problem.
Ok..I am done. Just my .0000000000 cents worth. [/COLOR][/B]