There are still some good customer service companies

[72c20customcamper]

I bought a floor model 22.5 inch Weber smokey mountain got it 50% off . It was missing a grate and the coal door. No big deal I'd just order them registered the smoker and emailed the customer service. Gave them the backstory and within 20 minutes on a Saturday I get an email asking for my shipping address and phone number and they would ship out the parts free of charge.

I have 3 Weber's this one a charcoal station grill and a 15 year old propane grill . Yes they are speedy but they stand behind the product