Jim Carter Trucks - Unethical Business Practices( issue resolved edited by mod)

[captain]

That is incredible. My understanding is that the receipt is a contract. So what they did would be breaching that contract, but maybe I'm wrong. Either way it is unacceptable I am looking forward to their response to know whether I will ever buy from them.

Thanks for sharing this with us.

[Solego]

Originally Posted by captain

That is incredible. My understanding is that the receipt is a contract. So what they did would be breaching that contract, but maybe I'm wrong. Either way it is unacceptable I am looking forward to their response to know whether I will ever buy from them.

Thanks for sharing this with us.

That is something I brought up with the sales rep, that I had purchased them at the cheaper price. She responded that the purchase is not "complete" until the order is "shipped." We will see. Most parts companies recieve all their items from the same manufacturer, so LMC and other companies provide items with the same good quality construction.

Mike

[69GMCor70Chevy]

Originally Posted by Solego

That is something I brought up with the sales rep, that I had purchased them at the cheaper price. She responded that the purchase is not "complete" until the order is "shipped." We will see. Most parts companies recieve all their items from the same manufacturer, so LMC and other companies provide items with the same good quality construction.

Mike

Wouldn't they have to inform you of the price change then before the item is shipped? Not after.

[john]

I would still protest to master charge. They will protect you from this kind of business. They will reimburse your account.

[1971K54X4]

[Pop's72]

I don't see any way they can legally justify this.

The only way they can make this right is if they apologize for the customer service rep stupidity and/or change their unethical “policy” and refund you the difference in cost.

[Solego]

I have done some digging in my email folders and have found in my junk folder several emails from them. This whole situation may have been prevented had better notification been given, such as a phone call since the price was almost doubled. On 08/29/07 I recieved an email which stated the true price.

From: "James Carter" <bhall@oldchevytrucks.com> Add to Address Book Block Sender | Block Domain
Date: 2007/08/29 Wed PM 12:50:18 EDT
To: "Michael Moore" <mtm717@bellsouth.net>
Subject: Santa Fe Sales Customer Receipt/Purchase Confirmation



========= GENERAL INFORMATION =========

Merchant : Santa Fe Sales
Date/Time : 29-Aug-2007 11:50:18 AM
Transaction ID : 1538835265

========= ORDER INFORMATION =========
Invoice Number : 70230
Description : CW ,Web Order
Total : 28.51 (USD)
Tax : 0.00
Shipping : 2.67
Tax Exempt : Yes
Purchase Order Number : 70230
Payment Method : MasterCard

==== BILLING INFORMATION ===
Customer ID : 286047
First Name : Michael
Last Name : Moore
Company :
Address :
City : Newberry
State/Province : FL
Zip/Postal Code : 32669
Country : USA
Phone :
Fax :
Email : mtm717@bellsouth.net

==== SHIPPING INFORMATION ===
First Name : Michael
Last Name : Moore
Company :
Address :
City : Newberry
State/Province : FL
Zip/Postal Code : 32669
Country : USA

Four hours after that I recieved another email which stated the item was shipped.

From: <info@oldchevytrucks.com> Add to Address Book Block Sender | Block Domain
Date: 2007/08/29 Wed PM 04:15:21 EDT
To: <mtm717@bellsouth.net>
Subject: Your Jim Carter Classic Truck Parts order



Re: Order Number: 70230




Your order
70230
Was shipped on
08/29/07

The following items were shipped
Item Qty Qty Qty
Expected
Number Description Ord. Shp. Bck. By
---------- ------------------------------ -------- -------- -------- -------
-
WW139 WIPER BLADE 67-72 APPROX. 15" 2.00 2.00 0.00
EACH Modern type (approximatel
y 15 inch).

Date Shipped Via
08/29/07 US Mail - First Class
Tracking Number:


---
[This E-mail scanned for viruses by Declude EVA]

Four hours between notification by email that the price has close to doubled and notification that it had already been shipped.

Increase the price and ship the same day. Not an honest way of business, regardless of my lack of due diligence. Had I even caught it, I would still have had the inconvenience of having to take my own time and return it. And time is money. My opinion has still not changed and I have yet to recieve a reply from them. Were I in management for that company, I would have personally called me by phone by now.

[Solego]

Were MC to reimburse me, would I not have to return the items to the company?

[90\87Formula]

Definately contact you credit card company. If not for yourself, then for others that order after you. Maybe some guy here that didn't read this thread.
If your credit card company does a charge-back ( I think that's what it's called), maybe Carter Trucks will have second thoughts about doing this kind of crap.
If you don't do anything through the cc company, Carter Trucks willl just keep on doing it as long as they can.
Hits to their bank account will always get their attention.

[Solego]

Originally Posted by 90\87Formula

Definately contact you credit card company. If not for yourself, then for others that order after you. Maybe some guy here that didn't read this thread.
If your credit card company does a charge-back ( I think that's what it's called), maybe Carter Trucks will have second thoughts about doing this kind of crap.
If you don't do anything through the cc company, Carter Trucks willl just keep on doing it as long as they can.
Hits to their bank account will always get their attention.

Thanks for the info. I not well informed about that as I don't keep a balance on my credit card, but I will contact them. I will give them some time to reply before I contact the BBB.