Brothers Truck - The 1947 - Present Chevrolet & GMC Truck Message Board Network

**YellowK5** · 11-07-2022, 06:29 PM

Wondering how much trouble any one has had with returns now that Holly has taken over....I am not having much luck..I picked up a headliner and trim set for my 71 just before Holly took over..The day after I installed the head liner it was pulling loose from the backing board in sections..So I contacted them via their returns email. The rep said it would not be a problem..after weeks I recontacted the rep and was told they were waiting for tracking info. Now months later they will not respond to my emails...So I just sent a new email to customer service to see what happens...Not a comforting feeling any longer...
Scott

**leddzepp** · 11-07-2022, 07:27 PM

You live right down the street from Brothers just like me. Take it down there, throw it on the counter, and have them make it right. For the record I stopped buying parts from them 15 years ago, and make the trek to the truck shop in orange.

**YellowK5** · 11-08-2022, 01:24 PM

Maybe I will drive down and let them pull it back out of the truck!..Lol

**leddzepp** · 11-08-2022, 04:27 PM

Quote:

Originally Posted by YellowK5

Maybe I will drive down and let them pull it back out of the truck!..Lol

…and install a new one

*Casper42* · 02-07-2024, 11:04 PM

no issues whatsover on returns. My issue with Brothers is their lack of item descriptions and not matching up to what you think you're getting. ALSO, they WILL NOT post negative feedback. You can submit it, but they will not post it, obviously in an effort to show something is better than what it actually is.

11-07-2022, 06:29 PM	#1
YellowK5 Active Member Join Date: Jun 2021 Location: Rancho Cucamonga California Posts: 170	Brothers Truck Wondering how much trouble any one has had with returns now that Holly has taken over....I am not having much luck..I picked up a headliner and trim set for my 71 just before Holly took over..The day after I installed the head liner it was pulling loose from the backing board in sections..So I contacted them via their returns email. The rep said it would not be a problem..after weeks I recontacted the rep and was told they were waiting for tracking info. Now months later they will not respond to my emails...So I just sent a new email to customer service to see what happens...Not a comforting feeling any longer... Scott

11-07-2022, 07:27 PM	#2
leddzepp Moderator Join Date: May 2007 Location: Southern Cal Posts: 19,981	Re: Brothers Truck You live right down the street from Brothers just like me. Take it down there, throw it on the counter, and have them make it right. For the record I stopped buying parts from them 15 years ago, and make the trek to the truck shop in orange. __________________ 1972 C/10 Cheyenne Super SWB. Restored, loaded, slammed. 1968 C/10 50th Anniversary LWB. Unrestored, stock, daily driver/work truck. RIP ElJay RIP 67ChevyRedneck RIP Grumpy Old Man

11-08-2022, 01:24 PM	#3
YellowK5 Active Member Join Date: Jun 2021 Location: Rancho Cucamonga California Posts: 170	Re: Brothers Truck Maybe I will drive down and let them pull it back out of the truck!..Lol

02-07-2024, 11:04 PM	#5
Casper42 Account Suspended Join Date: Nov 2022 Location: Seattle, WA Posts: 312	Re: Brothers Truck no issues whatsover on returns. My issue with Brothers is their lack of item descriptions and not matching up to what you think you're getting. ALSO, they WILL NOT post negative feedback. You can submit it, but they will not post it, obviously in an effort to show something is better than what it actually is.



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