Epson Customer Service - The 1947 - Present Chevrolet & GMC Truck Message Board Network

magooster · 08-30-2007, 09:00 PM

I bought an Epson all in one At BestBuy in December. About a month ago it stopped feeding paper, I could hear the ink cartridges going back and forth but it would just be printing on nothing. I finally got around to calling the customer service # in the manual last Friday, expecting to go through a lengthy process involving troubleshooting, then authorized repair centres

The lady from Epson had me do a simple diagnostic test that determined it was a hardware, not a software problem, asked me my serial#, and the date of purchase, and then told me I was eligible to have a replacement Fedexed to me at no charge! The whole conversation took less than 5 minutes. I don't even have to send the old one back. It arrived on Tuesday all the way from Indiana! Needless to say I will only be purchasing Epson printers from now on.

71big block · 08-30-2007, 09:55 PM

I had the same thing, but I went throught 3 of them and then went and bought a HP

**VetteVet** · 08-30-2007, 10:27 PM

I recommend you read this thread I started a while back.
http://67-72chevytrucks.com/vboard/s...d.php?t=241668

The opposite happened to me so I bought an HP and the memory card reader went bad so we called HP service and they fedexed us a new printer in three days at NO CHARGE. Epson has a nice surprise for you on their printers. I will say that the printer worked very well for the time we had it until It crapped out. The HP has been flawless since we got the replacement.

magooster · 08-31-2007, 02:15 AM

Well, when it was working it worked flawlessy, printed nice photos and was fairly quick. I didn't pay $300 or $170 for it either it was $60 CDN after rebate. I also like the fact it has separate cartridges for all of the colours, and I can get the knock off ones for cheap. My last printer was a Lexmark and it was a P.O.S. So I'll just keep my fingers crossed that it keeps working, and if it craps out after a couple years it won't owe me anything.

Thealien · 08-31-2007, 06:38 AM

I've been using Epson printers for ten years. I have never had one problem?

68gmsee · 08-31-2007, 02:20 PM

Most companies that make small home printers make their money with the ink cartridges. They practically give you the printer but soak you with the cartridge costs.

I had a small Lexmark that I bought on sale for about $50.00. The ink cartridge (black and color) were $20 to $30 and I had to buy one every few months.

Sort of like the rechargable batteries for the cordless drills. Replace them every year.

08-30-2007, 09:00 PM	#1
magooster '65 GMC Project Join Date: May 2005 Location: Abbotsford, BC Posts: 653	Epson Customer Service I bought an Epson all in one At BestBuy in December. About a month ago it stopped feeding paper, I could hear the ink cartridges going back and forth but it would just be printing on nothing. I finally got around to calling the customer service # in the manual last Friday, expecting to go through a lengthy process involving troubleshooting, then authorized repair centres The lady from Epson had me do a simple diagnostic test that determined it was a hardware, not a software problem, asked me my serial#, and the date of purchase, and then told me I was eligible to have a replacement Fedexed to me at no charge! The whole conversation took less than 5 minutes. I don't even have to send the old one back. It arrived on Tuesday all the way from Indiana! Needless to say I will only be purchasing Epson printers from now on. __________________ Beauty is in the eye of the beer holder 1965 GMC project 1999 GMC Safari (daily driver) 2005 Scion XB (Wifey's car)

08-30-2007, 09:55 PM	#2
71big block 1971 GMC 3/4 ton, 572 CID Join Date: Aug 2007 Location: Green Bay, WI Posts: 293	Re: Epson Customer Service I had the same thing, but I went throught 3 of them and then went and bought a HP __________________ 71 GMC 3/4 572 CID, 1988 GMC 1/2 2006 Saturn Vue "We always have parts left over on a job this size"

08-30-2007, 10:27 PM	#3
VetteVet Msgt USAF Ret Join Date: Jan 2005 Location: Kalamazoo, Michigan Posts: 8,707	Re: Epson Customer Service I recommend you read this thread I started a while back. http://67-72chevytrucks.com/vboard/s...d.php?t=241668 The opposite happened to me so I bought an HP and the memory card reader went bad so we called HP service and they fedexed us a new printer in three days at NO CHARGE. Epson has a nice surprise for you on their printers. I will say that the printer worked very well for the time we had it until It crapped out. The HP has been flawless since we got the replacement. __________________ VetteVet metallic green 67 stepside 74 corvette convertible 1965 Harley sportster 1995 Harley wide glide Growing old is hell, but it beats the alternative.

08-31-2007, 02:15 AM	#4
magooster '65 GMC Project Join Date: May 2005 Location: Abbotsford, BC Posts: 653	Re: Epson Customer Service Well, when it was working it worked flawlessy, printed nice photos and was fairly quick. I didn't pay $300 or $170 for it either it was $60 CDN after rebate. I also like the fact it has separate cartridges for all of the colours, and I can get the knock off ones for cheap. My last printer was a Lexmark and it was a P.O.S. So I'll just keep my fingers crossed that it keeps working, and if it craps out after a couple years it won't owe me anything. __________________ Beauty is in the eye of the beer holder 1965 GMC project 1999 GMC Safari (daily driver) 2005 Scion XB (Wifey's car)

08-31-2007, 06:38 AM	#5
Thealien Senior Member Join Date: Jun 2007 Location: Pine Ridge Florida Posts: 4,120	Re: Epson Customer Service I've been using Epson printers for ten years. I have never had one problem?

08-31-2007, 02:20 PM	#6
68gmsee Active Member Join Date: Jul 2007 Location: Centrally located between Houston, Austin and Waco. BCS area. Posts: 7,947	Re: Epson Customer Service Most companies that make small home printers make their money with the ink cartridges. They practically give you the printer but soak you with the cartridge costs. I had a small Lexmark that I bought on sale for about $50.00. The ink cartridge (black and color) were $20 to $30 and I had to buy one every few months. Sort of like the rechargable batteries for the cordless drills. Replace them every year.



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