There are still some good customer service companies - The 1947 - Present Chevrolet & GMC Truck Message Board Network

72c20customcamper · 05-02-2021, 08:58 AM

I bought a floor model 22.5 inch Weber smokey mountain got it 50% off . It was missing a grate and the coal door. No big deal I'd just order them registered the smoker and emailed the customer service. Gave them the backstory and within 20 minutes on a Saturday I get an email asking for my shipping address and phone number and they would ship out the parts free of charge.

I have 3 Weber's this one a charcoal station grill and a 15 year old propane grill . Yes they are speedy but they stand behind the product

**Boog** · 05-02-2021, 10:31 AM

You just don't see that much anymore.

1976gmc20 · 05-02-2021, 10:39 AM

I had to call Orkin a couple days ago. They knew who I was from caller ID. All I needed to do was tell them the house had been sold, and that they needed to send the renewal to the new owners' names at the service address. Amazingly that made sense to the lady without me having to explain it three times

No big deal, but usually these sort of things are complicated and take 10 to 30 minutes.

**Getter-Done** · 05-02-2021, 10:53 AM

That's nice to Know.

Great that Weber is still a good company.

I remember,
My Daddy use to send his Zippo lighters to Zippo,
When he would wear them out.
They would rebuild/ replace it for free.

I'm sure they still do.

Companies like these are Nice to still have around

.

**FleetsidePaul** · 05-02-2021, 12:03 PM

A few years back I had an old Husky ratchet that had finally given up the ghost. I went to get a new one and noticed that they had a lifetime warranty. So I thought what the heck and got my old one and brought it in to H.D. and I'll be danged. They gave me a new one. No hassle.

The one thing that they did that I thought was a mistake was let me keep the old one. They didn't want it. Who's to say that I couldn't just come back in a week and do the same thing again.

Now I'm honest guy and I wouldn't do that. But I'm sure that there are plenty of people that would.

I like Weber grills (Is it grills or grilles?

) I have 5 of them in different shapes and sizes. Although I'm not crazy about my Summit. It's too complicated for my simple mind. But my wife loves it. She bought it. ($1900

)
It's good to know that Weber stands behind their products. We need more of that.

LT7A · 05-02-2021, 01:08 PM

That's good to know, thanks for letting us know. Strongly influences my decision if I'm trying to decide between two different manufacturers. You could even let them know that you told us about it. Doesn't hurt for them to know that others will know about their good service.

1976gmc20 · 05-02-2021, 02:51 PM

Someone gave us an old Weber grill that was falling apart. I meant to fix it but after years I hauled it to the scrap metal pile at the dump.

Maybe I should have called Weber and got them to give me a new one?

**LEEVON** · 05-02-2021, 04:04 PM

Quote:

Originally Posted by 1976gmc20

Someone gave us an old Weber grill that was falling apart. I meant to fix it but after years I hauled it to the scrap metal pile at the dump.

Maybe I should have called Weber and got them to give me a new one?

No joke they will help you fix it up. Weber is awesome. I have warrantied parts and pieces with them over the years, but I have heard of them sending new bowls, lids, etc. for really old grills.

Except their new pellet grille has been an outright disaster.

72c20customcamper · 05-02-2021, 05:47 PM

I picked up a S-K 1/2 ratched literally it was on the road last winter the drive was sheared off and the gear drive was cracked. Called their service they sent me the whole gear drive assembly. Took all of 10 minutes to fix another good company

**truckster** · 05-02-2021, 06:02 PM

I bought an 8 foot flag for our church flagpole last September from Rushmore Rose. It was important to me, as a veteran, to make sure it was a US-made flag. I bought it through Amazon and it was a really nice flag.

We had high winds (60 MPH gusts) a few weeks ago and I didn't get the flag down in time. One of the stripes was shredded. I posted a question on Amazon about how to get in touch with the company for a warranty claim. Two days later a brand-new flag arrived.

1976gmc20 · 05-02-2021, 06:21 PM

Quote:

Originally Posted by LEEVON

No joke they will help you fix it up. Weber is awesome. I have warrantied parts and pieces with them over the years, but I have heard of them sending new bowls, lids, etc. for really old grills.

Except their new pellet grille has been an outright disaster.

Too late now

The carriage made of thin wall 1" square tubing had collapsed. I was always going to get a bunch of angle braces and through bolt it back together, but after ten years I just wanted to get it out of the yard.

**Getter-Done** · 05-02-2021, 09:41 PM

Quote:

Originally Posted by truckster

I bought an 8 foot flag for our church flagpole last September from Rushmore Rose. It was important to me, as a veteran, to make sure it was a US-made flag. I bought it through Amazon and it was a really nice flag.

We had high winds (60 MPH gusts) a few weeks ago and I didn't get the flag down in time. One of the stripes was shredded. I posted a question on Amazon about how to get in touch with the company for a warranty claim. Two days later a brand-new flag arrived.

This is the Best story I have heard in a Long Time

.

1slo64 · 05-02-2021, 10:25 PM

Lodge treated me well when one of my cast iron skillets cracked. I emailed them and they just asked for pictures and my address to send me a replacement.

**mongocanfly** · 05-02-2021, 11:59 PM

I Like my Weber grill...even more now after reading this

Rich84 · 05-03-2021, 09:22 AM

I have had my Summit Weber for about 15 years. Still works great but it is awfully large for just me and the Wife since the kids have gone out on their own.
I almost burned it down once making a pizza. I had it on high to get it real hot and it burst into flames shooting 15' high. Good thing we had a large plant on the deck. I grabbed it and dumped it in the grill to put our the fire.

**FleetsidePaul** · 05-03-2021, 12:59 PM

Quote:

Originally Posted by Rich84

I have had my Summit Weber for about 15 years. Still works great but it is awfully large for just me and the Wife since the kids have gone out on their own.
I almost burned it down once making a pizza. I had it on high to get it real hot and it burst into flames shooting 15' high. Good thing we had a large plant on the deck. I grabbed it and dumped it in the grill to put our the fire.

My Summit is nice. But you're right. It is big. I just have trouble with all the doo dads. My wife has it down. Which works for me. She can do all the cooking and I can sit and drink beer.

Your pizza incident reminds me of my garlic bread incident. I went to check it and it was on fire.

The flames got pretty high before I dumped the whole mess in the sink and blasted it with the sprayer. I guess you've got to watch that Italian food.

Still not as bad as when I was carrying my wifes birthday cake with the candles lit singing Happy Birthday and I caught my beard on fire. It's a weird feeling to have your face catch on fire. I wouldn't recommend it.

**Getter-Done** · 05-03-2021, 11:12 PM

Quote:

Originally Posted by FleetsidePaul

My Summit is nice. But you're right. It is big. I just have trouble with all the doo dads. My wife has it down. Which works for me. She can do all the cooking and I can sit and drink beer.

Your pizza incident reminds me of my garlic bread incident. I went to check it and it was on fire.

The flames got pretty high before I dumped the whole mess in the sink and blasted it with the sprayer. I guess you've got to watch that Italian food.

Still not as bad as when I was carrying my wifes birthday cake with the candles lit singing Happy Birthday and I caught my beard on fire. It's a weird feeling to have your face catch on fire. I wouldn't recommend it.

That's Funny Right There

.

**Ol Blue K20** · 05-04-2021, 09:10 AM

Quote:

Originally Posted by FleetsidePaul

My Summit is nice. But you're right. It is big. I just have trouble with all the doo dads. My wife has it down. Which works for me. She can do all the cooking and I can sit and drink beer.

Your pizza incident reminds me of my garlic bread incident. I went to check it and it was on fire.

The flames got pretty high before I dumped the whole mess in the sink and blasted it with the sprayer. I guess you've got to watch that Italian food.

Still not as bad as when I was carrying my wifes birthday cake with the candles lit singing Happy Birthday and I caught my beard on fire. It's a weird feeling to have your face catch on fire. I wouldn't recommend it.

Very good!

treveiger · 05-05-2021, 12:35 AM

I love companies like that, they always influence my decision when purchasing a product. A company that stands behind their product is a company I want to make sure stays around.

72c20customcamper · 05-08-2021, 06:27 PM

Got the door today the grate is in transit

72c20customcamper · 05-12-2021, 06:18 PM

Grate came today .

**Ol Blue K20** · 05-12-2021, 08:06 PM

Very nice, they're taking care of ya!

**MySons68C20** · 05-12-2021, 09:09 PM

Weber all the way! We used to rotisserie prime rib until the grease plugged up the burners and melted the controls. My wife emailed them on a Sunday and they replied within an hour. They sent new burners, controls and a return label to send the old stuff back. There was no charge even though it was our fault the gas backed up. The prime was so large we had to run the bbq without the grates and burner tents. I won't buy anything else and we are on our 3rd Weber. The oldest one is 20ish years old and still going strong.

'63GENIII · 05-12-2021, 10:15 PM

Only have 2 Webers myself. A Genesis Silver (which was pretty cutting edge for us when I got it 22 years ago) and a 20" Kettle that is 40+ years old. The Wife owns that gas grill (I'm not allowed to touch - except for the rebuild 10 years ago. The Kettle is mine and has benefitted from Weber's lines of replacement and upgraded parts.

Ive never had to contact their customer service but now I just might for the Kettle. A couple of the tabs have busted off of the vent doors and the ashtray is kinseyed up a bit. All cosmetic though. Worked well enough for Mothers Day back ribs that were excellent!

If and when the time comes, it would be another Weber.

**FleetsidePaul** · 05-13-2021, 06:13 AM

All I buy is Weber's. With one exception. I do have a Big Green Egg. I can get it up to 500+ degrees. Good for pizza.

There was a long time that I wouldn't even consider using a gas grill.(Blasphemy!

) But we got a place in the Angeles National Forest and that was all you could have due to a high fire hazard. No open flames allowed. I've gotten pretty good at the gas grill. I have a 3 burner Weber. The 3 burner is nice. I like that grill. It works great. The best part is that my friend gave it to me for free. It's old. But I like the old ones better. They are simple. Like me.

I use it when I'm in a hurry or just too lazy to deal with lighting a fire. Which is often.(Not the hurry part).

05-02-2021, 08:58 AM	#1
72c20customcamper Registered User Join Date: Jul 2018 Location: Catskill Mountains,NY Posts: 8,150	There are still some good customer service companies I bought a floor model 22.5 inch Weber smokey mountain got it 50% off . It was missing a grate and the coal door. No big deal I'd just order them registered the smoker and emailed the customer service. Gave them the backstory and within 20 minutes on a Saturday I get an email asking for my shipping address and phone number and they would ship out the parts free of charge. I have 3 Weber's this one a charcoal station grill and a 15 year old propane grill . Yes they are speedy but they stand behind the product __________________ Mark 72 c20 custom camper Husky edition, 66 SS396 Chevelle 1964 Hawk, 63 Avanti,62 lark 1969 AMX , 1968 c20 stepside ,85 K20 1977 Suburban sold 68 anniversary.

05-02-2021, 10:31 AM	#2
Boog laying low Join Date: Mar 2001 Location: Searcy, Ark. USA Posts: 12,957	Re: There are still some good customer service companies You just don't see that much anymore. __________________ Boog 69 Chevy stepside, 358/T350, 4.11 posi, 4.5/4 drop, rallys, poboy driver primer is finer 91 Chevy sportside, Tahoe, Yukon & GMC Crewcab All GM..'nuff said. I stand for the flag and kneel at the cross

05-02-2021, 10:39 AM	#3
1976gmc20 Registered User Join Date: May 2015 Location: Montana Posts: 3,696	Re: There are still some good customer service companies I had to call Orkin a couple days ago. They knew who I was from caller ID. All I needed to do was tell them the house had been sold, and that they needed to send the renewal to the new owners' names at the service address. Amazingly that made sense to the lady without me having to explain it three times No big deal, but usually these sort of things are complicated and take 10 to 30 minutes. __________________ Current/past Chevy/GMC trucks: 1958 Chevy C-60; 1965 GMC C-50; 1965 Chevy C-10; 1971 Chevy K-10; 1973 Chevy K-20; 1976 GMC C-20; 1977 Chevy C-10 Suburban; 1980 Chevy K-10; 1989 Chevy K1500; 1991 GMC V1500 Suburban; 2016 Chevy K2500 HD Other vehicles: 1988 Jeep XJ; 2011 Toyota 4Runner

05-02-2021, 10:53 AM	#4
Getter-Done Senior Member Join Date: Dec 2009 Location: TN. Posts: 7,732	Re: There are still some good customer service companies That's nice to Know. Great that Weber is still a good company. I remember, My Daddy use to send his Zippo lighters to Zippo, When he would wear them out. They would rebuild/ replace it for free. I'm sure they still do. Companies like these are Nice to still have around . __________________ ________________________________________________________________________________________ ____________________________________________ 84 Chevy K-20 63 Impala (my high school car) http://67-72chevytrucks.com/vboard/s...Crew Cab Build

05-02-2021, 12:03 PM	#5
FleetsidePaul R.I.P. E.S.L.L. Join Date: Aug 2005 Location: Kernville CA./ Lake Isabella CA. Posts: 11,411	Re: There are still some good customer service companies A few years back I had an old Husky ratchet that had finally given up the ghost. I went to get a new one and noticed that they had a lifetime warranty. So I thought what the heck and got my old one and brought it in to H.D. and I'll be danged. They gave me a new one. No hassle. The one thing that they did that I thought was a mistake was let me keep the old one. They didn't want it. Who's to say that I couldn't just come back in a week and do the same thing again. Now I'm honest guy and I wouldn't do that. But I'm sure that there are plenty of people that would. I like Weber grills (Is it grills or grilles? ) I have 5 of them in different shapes and sizes. Although I'm not crazy about my Summit. It's too complicated for my simple mind. But my wife loves it. She bought it. ($1900 ) It's good to know that Weber stands behind their products. We need more of that. __________________ 1971 Custom C/20 1970 CST 20 1970 C/30 Flatbed 1983 C/30 Dually 2015 Corvette Z51 2021 Corvette Z51 1991 Cadillac Hearse 1982 Cadillac Eldorado Biarritz 2000 Porsche Boxster S 2020 Jeep Gladiator 1973 VW Thing 1973 Plymouth Satellite wagon 1963 Baja Bug 1959 Bug Dune Buggy 1970 Baja Bug 1987 Jaguar XJ 350. R.I.P. El Jay R.I.P Jessie. R.I.P Grumpy. Every day is a gift from God.

05-02-2021, 01:08 PM	#6
LT7A Registered User Join Date: Oct 2015 Location: PNW Posts: 3,511	Re: There are still some good customer service companies That's good to know, thanks for letting us know. Strongly influences my decision if I'm trying to decide between two different manufacturers. You could even let them know that you told us about it. Doesn't hurt for them to know that others will know about their good service.

05-02-2021, 02:51 PM	#7
1976gmc20 Registered User Join Date: May 2015 Location: Montana Posts: 3,696	Re: There are still some good customer service companies Someone gave us an old Weber grill that was falling apart. I meant to fix it but after years I hauled it to the scrap metal pile at the dump. Maybe I should have called Weber and got them to give me a new one? __________________ Current/past Chevy/GMC trucks: 1958 Chevy C-60; 1965 GMC C-50; 1965 Chevy C-10; 1971 Chevy K-10; 1973 Chevy K-20; 1976 GMC C-20; 1977 Chevy C-10 Suburban; 1980 Chevy K-10; 1989 Chevy K1500; 1991 GMC V1500 Suburban; 2016 Chevy K2500 HD Other vehicles: 1988 Jeep XJ; 2011 Toyota 4Runner

05-02-2021, 05:47 PM	#9
72c20customcamper Registered User Join Date: Jul 2018 Location: Catskill Mountains,NY Posts: 8,150	Re: There are still some good customer service companies I picked up a S-K 1/2 ratched literally it was on the road last winter the drive was sheared off and the gear drive was cracked. Called their service they sent me the whole gear drive assembly. Took all of 10 minutes to fix another good company __________________ Mark 72 c20 custom camper Husky edition, 66 SS396 Chevelle 1964 Hawk, 63 Avanti,62 lark 1969 AMX , 1968 c20 stepside ,85 K20 1977 Suburban sold 68 anniversary. Last edited by 72c20customcamper; 05-03-2021 at 08:39 AM.

05-02-2021, 06:02 PM	#10
truckster Senior Member Join Date: Jan 2001 Location: Orem, Utah Posts: 7,798	Re: There are still some good customer service companies I bought an 8 foot flag for our church flagpole last September from Rushmore Rose. It was important to me, as a veteran, to make sure it was a US-made flag. I bought it through Amazon and it was a really nice flag. We had high winds (60 MPH gusts) a few weeks ago and I didn't get the flag down in time. One of the stripes was shredded. I posted a question on Amazon about how to get in touch with the company for a warranty claim. Two days later a brand-new flag arrived. __________________ I have sworn upon the altar of God, eternal hostility against every form of tyranny over the mind of man. - Thomas Jefferson

05-02-2021, 10:25 PM	#13
1slo64 Registered User Join Date: Feb 2019 Location: Madison, AL Posts: 298	Re: There are still some good customer service companies Lodge treated me well when one of my cast iron skillets cracked. I emailed them and they just asked for pictures and my address to send me a replacement. __________________ 1964 GMC Fleetside SWB 1966 Mustang Coupe

05-02-2021, 11:59 PM	#14
mongocanfly Post Whore Join Date: May 2015 Location: Alabama Posts: 14,587	Re: There are still some good customer service companies I Like my Weber grill...even more now after reading this __________________ Mongo...aka Greg RIP Dad RIP Jesse 1981 C30 LQ9 NV4500..http://67-72chevytrucks.com/vboard/s...d.php?t=753598 Mongos AD- LS3 TR6060...http://67-72chevytrucks.com/vboard/s...34#post8522334 Columbus..the 1957 IH 4x4...http://67-72chevytrucks.com/vboard/s...63#post8082563 2023 Chevy Z71..daily driver

05-03-2021, 09:22 AM	#15
Rich84 Registered User Join Date: Mar 2012 Location: Woodbury, Ct. Posts: 1,663	Re: There are still some good customer service companies I have had my Summit Weber for about 15 years. Still works great but it is awfully large for just me and the Wife since the kids have gone out on their own. I almost burned it down once making a pizza. I had it on high to get it real hot and it burst into flames shooting 15' high. Good thing we had a large plant on the deck. I grabbed it and dumped it in the grill to put our the fire.

05-05-2021, 12:35 AM	#19
treveiger Senior Member Join Date: Jul 2010 Location: South Dakota Posts: 4,092	Re: There are still some good customer service companies I love companies like that, they always influence my decision when purchasing a product. A company that stands behind their product is a company I want to make sure stays around. __________________ 1969 Chevy c20(Miss Hackjob)

05-08-2021, 06:27 PM	#20
72c20customcamper Registered User Join Date: Jul 2018 Location: Catskill Mountains,NY Posts: 8,150	Re: There are still some good customer service companies Got the door today the grate is in transit Attached Images __________________ Mark 72 c20 custom camper Husky edition, 66 SS396 Chevelle 1964 Hawk, 63 Avanti,62 lark 1969 AMX , 1968 c20 stepside ,85 K20 1977 Suburban sold 68 anniversary.

05-12-2021, 06:18 PM	#21
72c20customcamper Registered User Join Date: Jul 2018 Location: Catskill Mountains,NY Posts: 8,150	Re: There are still some good customer service companies Grate came today . Attached Images __________________ Mark 72 c20 custom camper Husky edition, 66 SS396 Chevelle 1964 Hawk, 63 Avanti,62 lark 1969 AMX , 1968 c20 stepside ,85 K20 1977 Suburban sold 68 anniversary.



Register or Log In To remove these advertisements.

05-12-2021, 08:06 PM	#22
Ol Blue K20 Proprietor of Dale's Corner Join Date: Nov 2012 Location: Vacaville , CA Posts: 15,834	Re: There are still some good customer service companies Very nice, they're taking care of ya! __________________ "Some Days Chickens And Some Days Feathers" Dale XNGH ECV Sam Brannan 1004 R.I.P. 67ChevyRedneck R.I.P. Grumpy Old Man

05-12-2021, 09:09 PM	#23
MySons68C20 Senior Member Join Date: Sep 2014 Location: Wenatchee, Wa Posts: 897	Re: There are still some good customer service companies Weber all the way! We used to rotisserie prime rib until the grease plugged up the burners and melted the controls. My wife emailed them on a Sunday and they replied within an hour. They sent new burners, controls and a return label to send the old stuff back. There was no charge even though it was our fault the gas backed up. The prime was so large we had to run the bbq without the grates and burner tents. I won't buy anything else and we are on our 3rd Weber. The oldest one is 20ish years old and still going strong.

05-12-2021, 10:15 PM	#24
'63GENIII Registered User Join Date: Sep 2008 Location: San Carlos, Ca. Posts: 3,048	Re: There are still some good customer service companies Only have 2 Webers myself. A Genesis Silver (which was pretty cutting edge for us when I got it 22 years ago) and a 20" Kettle that is 40+ years old. The Wife owns that gas grill (I'm not allowed to touch - except for the rebuild 10 years ago. The Kettle is mine and has benefitted from Weber's lines of replacement and upgraded parts. Ive never had to contact their customer service but now I just might for the Kettle. A couple of the tabs have busted off of the vent doors and the ashtray is kinseyed up a bit. All cosmetic though. Worked well enough for Mothers Day back ribs that were excellent! If and when the time comes, it would be another Weber. __________________ Chris '63 k15 long step Vortec 7.4 - L29 Blackbear tune, Five 0 Motorsports injectors, Chris Straub Cam, NV4500, divorced 205 52" front and 63" rear spring swap D44 / 14bff - disc axles Milemarker 9K and 10.5K hydraulic winches 63" & B52 Spring Install http://67-72chevytrucks.com/vboard/s...ng+swap+thread NV4500 Reverse Build Thread http://67-72chevytrucks.com/vboard/s...=reverse+build L29 - 7.4 Vortec Build http://67-72chevytrucks.com/vboard/s...&highlight=L29

05-13-2021, 06:13 AM	#25
FleetsidePaul R.I.P. E.S.L.L. Join Date: Aug 2005 Location: Kernville CA./ Lake Isabella CA. Posts: 11,411	Re: There are still some good customer service companies All I buy is Weber's. With one exception. I do have a Big Green Egg. I can get it up to 500+ degrees. Good for pizza. There was a long time that I wouldn't even consider using a gas grill.(Blasphemy! ) But we got a place in the Angeles National Forest and that was all you could have due to a high fire hazard. No open flames allowed. I've gotten pretty good at the gas grill. I have a 3 burner Weber. The 3 burner is nice. I like that grill. It works great. The best part is that my friend gave it to me for free. It's old. But I like the old ones better. They are simple. Like me. I use it when I'm in a hurry or just too lazy to deal with lighting a fire. Which is often.(Not the hurry part). __________________ 1971 Custom C/20 1970 CST 20 1970 C/30 Flatbed 1983 C/30 Dually 2015 Corvette Z51 2021 Corvette Z51 1991 Cadillac Hearse 1982 Cadillac Eldorado Biarritz 2000 Porsche Boxster S 2020 Jeep Gladiator 1973 VW Thing 1973 Plymouth Satellite wagon 1963 Baja Bug 1959 Bug Dune Buggy 1970 Baja Bug 1987 Jaguar XJ 350. R.I.P. El Jay R.I.P Jessie. R.I.P Grumpy. Every day is a gift from God.

Register or Log In To remove these advertisements.