Brothers strikes again

[mikey531]

Just got a tracking number for my order from John. Seems like they are trying to get things corrected.

[N2TRUX]

Great follow up John. I know you guys are super busy, but more presence on the forum might be beneficial. Thanks for getting this worked out.

[Liz]

John thank you. The only question I have at this point is why someone would expect a cc credit if they never used the cc to pay. That is kind of against and cc co policy... check issued refund on cash is standard all over.

Thank you again for taking the time to follow up

[olblue60@aol.com]

As large a customer base as this site has the potential to generate for Brothers, and all the bad publicity that Brothers gets over and over for their bad customer service, one would think that they would re-evaluate their customer service policies after all this time. Why would they pay to vend here and send out such a strong message to then be avoided ?? There are alot of vendors not listed in this section of the forums. Brothers seems to be one of the vendors most mentioned here. Apologies and excuses are getting old. Perhaps your customer service policies do need to be re-evaluated.

[John @ BROTHERS]

Originally Posted by N2TRUX

more presence on the forum might be beneficial.

I agree!

Just to reiterate, your recommendations and suggestions are not falling on deaf ears. I am not offering any excuses, but I do apologize to anyone who has had an issue with our service. If anyone would like to further discuss it in detail, I can be reached by phone at 951-808-9790, via email at "john@brotherstrucks.com" or PM'd on this forum.
Thank you,
John Lawrence
Operations Manager
Brothers Truck Parts

[lilpoindexter]

Originally Posted by John @ BROTHERS

Just to reiterate, your recommendations and suggestions are not falling on deaf ears.
Thank you,
John Lawrence
Operations Manager
Brothers Truck Parts

[Liz]

Originally Posted by lilpoindexter

Please refrain from such replies. If you read the sticky posts, they explain what this area is for.

Originally Posted by Liz

I didnt read it until now. The answer is stick to facts, leave emotion out of it.

for example:

bad = I bought a whozicallit from that fkstick josh ( only name i can use safely for an example) who screwed me the f over. I paid this that n all my money was there in a day and that scum sucking sob didnt mail out my part for 3 months. Dont do business w this ahole or your gonna get bent over n done dry.

good= on sept 12 i answered a thread by josh located (insert link here) we made a deal on the whozicallit he had listed in the said link. We made arrangements for the deal and the money was paypal'd that afternoon. The parts, although in great shape, did not arrive for 3 months. There was no contact from the user, even after several PMs and emails from myself.


That gives the other party a chance to reply as well in an acceptable manner, while giving those who buy and sell a chance to make up their own minds for future purchases.



now for the disclaimer.. Josh has in no way shape or form had a bad deal with me on this site. His name was used as an example so that I would not get yelled at or whined to for using a name similar to someone else on the site, and therefore curbing the drama that was sure to follow.

that is taken from one of the sticky posts above.. with that said, a reply of the BS flag will do more harm then good. Please post in a less confrontational manner from here on out.

Thanks

[mikey531]

My order arrived at my Maine house, just as John said it would. I don't know what I got yet and John told me that some items were backordered. My experience has been good with Brothers.

[mikey531]

Originally Posted by mikey531

My order arrived at my Maine house, just as John said it would. I don't know what I got yet and John told me that some items were backordered. My experience has been good with Brothers.

John did what he said he would, I got the door weatherstripping today which was backordered. I still have the cab mounts on BO.

Mike

[truckdude239]

same thing Ordered 9/19/11 all i ordered was a gas tank grommet and lower 4 core radiator mounts AS of 9/24/11 everything is back ordered with no notice, i have emailed brothers to see when and if they can give me a date to when they will be in

[Three8six]

Write everybody's names done and what they tell you. Oh and call them to remind me frequently to ship it. They lied to me about everything that "had" in stock. I got all my things about a month and a half later than when I was told. Also I cancelled some of the parts as all of a sudden they were no longer in stock when I called the next time since my order hadn't arrived.

[OJ1988]

Yep, every time I have ordered, every item has been back ordered.

Emails not responded to.

Just ordered a bunch of stuff last week, off their big sale ad, get 2 emails conferming, second one said any back ordered items will be noted. None were noted. After waiting a few days, I check the site and it said, all items backordered, no date expected.

So, I canceled the order. I am sorry, but every item I have ever ordered from them, has been backordered.

If you are going to post a big sale, have the items in stock!

I will take my business elsewhere.

[oneoff]

I just placed my first order with them last week and when I called the order in, they had one of the two things I needed. I purchased it and didn't back order the other piece. It came a little slow in my opinion, however it did come as I was told. I guess back ordering seems to be an issue after reading this thread.

After working for a large car electronics distributor for years, I would have to believe there's more to these issues than what's told. Someone is not being held to their responsibility,again IMHO.... My old company had several family/relatives working there and that was usually the case at my old company. I'm not saying that it is, just sounds similar.

At my old company we shipped approx $150,000 a day and we sent an email via UPS to the customers as the order was shipped, so they could track the time of arrival of their order. When dealers had to promise a delivery time to a customer, they couldn't be left in the dark.

Brothers does a lot of advertising, maybe they should pull back a little of those funds and invest in a better internal computer system to help their customer service. You can advertise to bring in new customers(which is very costly) or you can invest in keeping your current customers happy and returning, I think someone there needs to make a tough choice.

I hope they can turn this around, I for one like having choices on who I buy my products from, it keeps everyone competitive and that is good for all.

[19stepSide72]

I too placed a order online. Everything in stock. Days later I receive an email stating they received my order. Still everything in stock. I call today and they are waiting for a back ordered item, huh? After reading everything on here I called and cancelled my order. I got told they called my house phone and left a message. No message no phone call. Glad I stopped the madness before I was stuck. Rob
Posted via Mobile Device

[richards72chevy]

Im glad i found this thread!

[John @ BROTHERS]

truckdude239 - PM sent
OJ1988 - PM sent
oneoff - PM sent
19stepSide72 - PM sent
lilpoindexter - PM sent

I can be reached by phone at 951-808-9790, via email at "john@brotherstrucks.com" or PM'd on this forum.
Thank you,
John Lawrence
Operations Manager
Brothers Truck Parts

[Dano69c10]

I think we all know about Brother's online website ordering system...
it does not inform you of back ordered items.

With that being said;
When ordering from Brother's Truck, I use the "Live Chat" feature to check which items are in stock before I order.
or,
I phone in my order and find out which items they have in stock and which are on back order.

Dano

[USA69Z]

Lets try this ,, i have asked for my money back ,, i have not recieved any parts.. I have emailed twice now requesting my money with NO reply.. reason , i ordered a set of lowering blocks 3 weeks ago,, ive had the money charged to my credit card the same day but thats where it ends.. i wait for my parts for 3 weeks,, nothing comes.. I send an email and the response is - we need more money for shipping !! how long would this of sat until i was told this? its not good enuf for me im afraid and i want my payment charged back to me. No PMs , just my money back,, check your emails im there waiting on a response.. 15th MAY 2012.

[John @ BROTHERS]

USA69Z - PM sent
I will investigate the issue once it get to the office tomorrow morning and PM you the details. I apologize for the lack of communication and will have answers for you tomorrow. Once I get your contact information so I find your account, I will get you $$$ back ASAP as requested.
Thanks,
John Lawrence
General Manager
john@brotherstrucks.com

[ABURT]

I placed an order on 4/27/12 it is now 5/28/12 and no items. I small part was back ordered so I told them to cancel and ship the parts that they have in stock. Still no word. I now just want my money back to go elsewhere. This is the first and the last time that I will order anything form Brothers.

[ABURT]

John at Brothers made things right. I finally received my order.

[1moretime]

I also had problems with items being backordered. Had to send them an email to find out where my parts were and to find out some were back ordered. I do not believe you should have to get John @ brothers involved to get your parts shipped. I won't be ordering from them again.

[mikey531]

Brothers update:

I ordered a chrome steering column that was on sale in April. I was told 3 to 4 weeks for it to be shipped. I received it in just over 3 weeks.

Thanks
Mike

[John @ BROTHERS]

ABURT - PM sent

[John @ BROTHERS]

1moretime - PM sent

1moretime, my purpose on the board to enable another avenue if customers would like to talk directly to management to air any concerns. You do not have to contact me directly but I can be reached if you have any questions regarding our business practices or information regarding your order.
Thank you,
John Lawrence
Operations Manager