LMC -- What's up???

[67HEAVEN]

I just got off the phone with LMC. I said, "Hi, I'm calling to cancel an order please".

The nice young lady says, "Order number?"

I told her.

She asked for my name to verify the order.

I told her.

She said, "Okay, it's cancelled. Thanks for calling."

I said, "Are you at all curious why I'm cancelling?"

She said, "We get lots of cancelled orders when people find out how much the shipping charges are."




Sorry. I 'bout fell on the floor laughing.

"That's not why I'm cancelling", says me. "I'm cancelling because I DON'T know how much the charges will be after SEVEN days, and no one can tell me, in spite of four phone calls to your company."

"I'm sorry", she says.

Madness.

[70cst]

Originally Posted by 67HEAVEN

I just got off the phone with LMC. I said, "Hi, I'm calling to cancel an order please".

The nice young lady says, "Order number?"

I told her.

She asked for my name to verify the order.

I told her.

She said, "Okay, it's cancelled. Thanks for calling."

I said, "Are you at all curious why I'm cancelling?"

She said, "We get lots of cancelled orders when people find out how much the shipping charges are."




Sorry. I 'bout fell on the floor laughing.

"That's not why I'm cancelling", says me. "I'm cancelling because I DON'T know how much the charges will be after SEVEN days, and no one can tell me, in spite of four phone calls to your company."

"I'm sorry", she says.

Madness.

This is a sign of: a) they are making to much $$$, b) they are getting to big, c) they need better and or more help.

[67HEAVEN]

Please forgive another post in this thread, but I have an update.

Apparently the way to find out what the shipping charges are is to cancel.

Within 30 minutes Stephanie (a supervisor) called to tell me that the shipping charge information was available when I called to cancel and the employee should have told me what they were.



And a very Merry Christmas to you all.

[68K20 x Drill]

Originally Posted by 67HEAVEN

Please forgive another post in this thread, but I have an update.

Apparently the way to find out what the shipping charges are is to cancel.

Within 30 minutes Stephanie (a supervisor) called to tell me that the shipping charge information was available when I called to cancel and the employee should have told me what they were.



And a very Merry Christmas to you all.

When I am canceling an order, I always like to know how much I just saved on shipping