![]() |
Register or Log In To remove these advertisements. |
|
|
![]() |
|
Thread Tools | Display Modes |
![]() |
#1 |
Registered User
![]() Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
|
Ridetech Customer Service Rocks!
I messed up one of my lower control arms on my 67 by accidently hitting a pot hole. I called ridetech asking them if it was something that could be fixed. Not at all expecting it to be warrantied. This was 100% my fault, and they shipped me another control arm at no cost! Sent them some pics of the damaged one on Wednesday and today a brand new one shows up. Thanks Ridetech.....Couldn't be happier than the way all this was handled!
|
![]() |
![]() |
![]() |
#2 |
Registered User
![]() Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
|
Re: Ridetech Customer Service Rocks!
Here's a pic of the messed up one
|
![]() |
![]() |
![]() |
#3 |
Registered User
Join Date: Dec 2015
Location: Normal, Il.
Posts: 110
|
Re: Ridetech Customer Service Rocks!
That's great for you and great to know.
|
![]() |
![]() |
![]() |
#4 |
Senior Member
![]() Join Date: Jul 2012
Location: Oblong, Illinois
Posts: 7,028
|
Re: Ridetech Customer Service Rocks!
That is impressive customer service. I wonder if it is their policy or if an empowered employee made a judgement call. Either way is a good experience.
|
![]() |
![]() |
![]() |
#5 |
Registered User
Join Date: Nov 2016
Location: Evanston
Posts: 192
|
Re: Ridetech Customer Service Rocks!
I've always been impressed with ridetech but this is just over the top! Thanks for sharing
|
![]() |
![]() |
![]() |
#6 |
Registered User
Join Date: Aug 2016
Location: Miami fl
Posts: 289
|
Re: Ridetech Customer Service Rocks!
That's what u call top notch customer service
![]() Good job making this thread . Good word needs to get spread around !
__________________
M.A.G.A. ![]() |
![]() |
![]() |
![]() |
#7 |
Registered User
Join Date: Oct 2016
Location: Dallas Texas
Posts: 3,113
|
Re: Ridetech Customer Service Rocks!
Thanks for sharing!!! Usually only see the opposite reported on public sites so it's nice to see straight out positive outcome/results.
-klb
__________________
67 C10 fleet fuel injected '70 402, 700r4, 3.73 posi 07 335 sport turbo 6sp 94 Trans Am GT LT1 6sp posi -- sold after 22yrs 99 540 sport V8 6sp -- sold 73 240z L24 4sp -- given to friend 68 C10 step 350/350 3.73 open -- sold |
![]() |
![]() |
![]() |
#8 |
Registered User
![]() Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
|
Re: Ridetech Customer Service Rocks!
That's exactly why I made this thread. A lot of people only post when something bad happens and I really thought recognition was due here!
|
![]() |
![]() |
![]() |
#9 |
Registered User
Join Date: May 2016
Location: richmond va
Posts: 265
|
Re: Ridetech Customer Service Rocks!
wow! i'm sure customer service like that isn't cheap, but it certainly will be driving much more business their way!
__________________
LS Swap build thread http://67-72chevytrucks.com/vboard/s...d.php?t=722579 |
![]() |
![]() |
![]() |
#10 |
Registered User
![]() Join Date: Feb 2016
Location: Richmond, VA
Posts: 176
|
Re: Ridetech Customer Service Rocks!
Have to give a big plus one to Ridetech. I lost a fine thread 9/16 lock nut that was part of the kit, and I couldn't find in the Fastenal catalog. I called to buy one and they wouldn't let me pay for it, they persisted that they would just send me one. Two days later I had a new one in my hands via Fedex.
![]() |
![]() |
![]() |
![]() |
Bookmarks |
|
|