Custom bumpers

[swyfor5]

Went out to the barn and a friend and I held the bumper up to the k5. Looks like it will fit except for the outer tubes on the grill guard. I still have to cut off the "fangs" to get it under the grille, but other than that, it should fit. The outer tubes on the guard will partially run in front of my headlights, thier that high! What happened to "the customer is always right" motto? I had better hear something back from them tomorrow, or I'm about to go POSTAL!

[swyfor5]

Well, another day, another dissapointment. I did get a reponse from him, saying, "according to the order you wanted a prerunner grill guard." Said pic's I sent him "certainly" meet the definition of that as shown on the "Anatomy of a Wincher" page on thier website. He said he is completly at a loss what I got is not what I ordered! The outer tubes on this grill guard will run right in frt of my headlights! Sent him another e-mail and some pic's, we'll see. I admit there was a lack of communication somewhere, but when I said "this bumper" refering to the white k5 on the website, I assumed mine would at least look close! This grill guard setup would look alright on a different truck, but not on a first gen. Also the actual bumper was made to fit the first gen, below the grill lip, with the slight v bend to match our frt ends. I can see now, no matter what happens now, this is going to cost ME more money!

[bigbadchev72]

The ball is still in your court, he is just trying to get out of it. Do you still have any emails saying "I want one like the white blazer" then its hands down not even close. He dosent know the power of a web forum and all the annoying calls that can be made from around the us tying up his phone and time answering it and everyone telling him to make it right. You can still contact the cc company and they will take back the payment until things are resolved.

You could get a quote from a local machine/fab shop to put the brushgaurd you ordered in the first place and deduct it from your original price, plus the gas and anything else you are out to fix HIS mistake. They dont have a bad rep for no reason.

[swyfor5]

Yea, I hear ya! I have printed and documented every e-mail transaction from day one. One of the early e-mails said "this bumper", refering to the white k5 on his website. He replied, yes, with a price quote. Now he say's "as ordered". He also quotes the prerunner/grill guard is as stated on his website. I guess my definition of "this bumper" and his definition of " this bumper", is the same only- my definition of the prerunner/grill guard is a different thing? I could see if the one I recieved was even close, but as you all can see, it's not! Too bad, He's already "quoting" his website, which is lacking in detail, to possibly protect himself legally! When I talked to him on the phone to actually order the bumper, he gave me some actual details on that white k5, so he knew what I was talking about. It sounds to me like a like of communication between fabricator and management/owner? Like, here is a pic of what it needs to look like-Duh! Let's hold off on the webwar until I try every civil means of resolving this first. But it looks like we need to get ready , cause I'm ready to show everybody what happened to me! Let's wait and see.

[vtblazer]

Wouldn't take to much to transform yours into the one you want, might be the easiest means to an end from the sound of his latest e-mail.

Shame though, if this vendor would only realize the loyalty he'd gain from the 1st gen crowd by taking care of this matter without question.

His site is always coming up as having one of the best looking K5 bumpers out there (using the white blazer as an example) he should realize that if he only stood behind his products, the potential sales he could be making would more than cover any losses happening this time around.

[Burt4x4]

Originally Posted by vtblazer

Wouldn't take to much to transform yours into the one you want, might be the easiest means to an end from the sound of his latest e-mail.

Shame though, if this vendor would only realize the loyalty he'd gain from the 1st gen crowd by taking care of this matter without question.

His site is always coming up as having one of the best looking K5 bumpers out there (using the white blazer as an example) he should realize that if he only stood behind his products, the potential sales he could be making would more than cover any losses happening this time around.

Ya I agree with both points, the bumper can easly be modified and he SHOULD have just 'did the right thing' off the bat, instead of answering questions with questions. Shame some venders just push the product out the door with no sence of pride for customer satisfaction! Ah News FLASH = without customers there is no business

[swyfor5]

Exactly, just what I was thinking. I sent him another e-mail as soon as I got home today. I said maybe we could work something out along the lines of- he bends me 2 new outside prerunner/grill guard tubes to match those like the pic of the white k5, and I'll cut these 2 off, and weld the 2 new ones he sends me on myself! I think that might just work, to make it look closer to how I wanted it to look. That will cost me some time and labor, but might just be the best way to fix this situation! Probably have to have the entire bumper repainted afer the refab, but oh well, might be a better paint job than the one I got from him! I'm not saying the quality of this bumper was bad, I am just not happy paying $856.00, and not being able to install this bumper yet! At this point in my dealing with KenMtnAc, I am not a happy camper, and I would hold off doing any business with them till I see how this plays out! Has anybody else had any problems with them? I'll keep you guy's posted almost daily!